Do you have questions about buying a season ticket online? Discover the answers to frequently asked questions.

Buying a season ticket online is quick and easy!

  1. Create a My SNCB account free of charge (or register)
  2. Click on "buy a new season ticket"
  3. Choose your route and a season ticket
  4. Choose the class, period, duration and any De Lijn, STIB or TEC supplements
  5. Select a MoBIB card or request a new one
  6. Check your details and pay safely
  7. And there you go! Your season ticket is automatically loaded onto your existing MoBIB card or sent by mail within five working days.

All season tickets on your MoBIB card (including those with a school certificate or third-party payer agreement) can be purchased online: Student season ticketStandard season ticketUnlimited season ticket, border season ticketBrupass (XL), and Citypass, as well as combined TEC, STIB and/or De Lijn season tickets.

Online purchases

With a My SNCB account, you can buy and renew your season ticket, download your passenger's certificate (valid for your tax return), consult the balance of your electronic wallet and book online assistance.

To create a free My SNCB account, go to the Create My SNCB account page.

Fill in your personal details as they appear on your identity card.
To buy a season ticket online, you need an MoBIB card registered in the SNCB database.

If you do not have a MoBIB card, you can order a new one for € 5 when you order your online season ticket. Your season ticket will be automatically loaded onto this new MoBIB card and you will receive it by post within 5 working days.

If you have an MoBIB card from another carrier (TEC, STIB or De Lijn), to link your existing MoBIB card to your My NMBS account, you must register your MoBIB card in our database at a ticket office.
Of course. Register your MoBIB card in our database at the ticket office.
Here are the season tickets you can create online.
Note that all season tickets can be renewed online, including paper season tickets.

Student season ticket
Student season ticket combined with TEC/MIVB/De Lijn
Standard season ticket
Standard season ticket with Third-party payer contract
Standard season ticket
Standard season combined with TEC/MIVB/De Lijn with Third-party payer contract
Unlimited Season ticket
Unlimited Season ticket with Third-party payer contract
Unlimited season ticket combined with TEC/ STIB/De Lijn
Unlimited season ticket combined with TEC/ STIB/De Lijn with Third-party payer contract
City Pass Antwerp
City Pass Ghent
City Pass Charleroi
City Pass Liège
Brupass
Brupass XL
Standard season ticket Maastricht
Standard season ticket Maastricht combined with TEC/MIVB/De Lijn
Student season ticket Maastricht
Student season ticket Maastricht combined with TEC/MIVB/De Lijn
Standard season ticket Maastricht Aachen
Standard season ticket Aachen combined with TEC/MIVB/De Lijn
Student season ticket Aachen
Student season ticket Aachen combined with TEC/MIVB/De Lijn
Standard season ticket Roosendaal
Standard season ticket Roosendaal combined with TEC/MIVB/De Lijn
Student season ticket Roosendaal
Student season ticket Roosendaal combined with TEC/MIVB/De Lijn
Standard season ticket Lille 
Standard season ticket Lille combined with TEC/MIVB/De Lijn
Student season ticket Lille
Student season ticket Lille combined with TEC/MIVB/De Lijn

Currently it is not possible to create these season tickets online:

Student Multi
Half time season ticket
Complex season ticket
Cross-border season ticket Luxembourg
season tickets for international high-speed trains
season tickets for abroad
Parking subscriptions
TEC, STIB or De Lijn season tickets when not combined and when not purchased together with a train season ticket

Please note: renewal of Student Multi, Half-time, Complex and Cross-border Luxembourg season tickets is possible online via your My SNCB account.

Yes, a maximum of two TEC, STIB or De Lijn supplements are allowed per season ticket.

If you have to take the bus, tram or metro before getting on the train, don't forget to validate your TEC, STIB or De Lijn pass at an SNCB machine before the journey.

All season tickets of the MoBIB card (including those with school certificate or third party payment) can be purchased online.

  • Student season tickets: You must attach your school certificate in digital format when purchasing your season ticket online.
  • Third-party payment season tickets: Enter the third-party payment code during the purchase process. This code can be found on your third party payment certificate.

If your certificate is out of date, the website's season ticket purchase system will notify you when you renew.

It is currently not possible to purchase or renew a season ticket via the SNCB app.
You can renew your season ticket online, except for parking season tickets.

For a combined SNCB season ticket (MIVB, TEC or De Lijn), you must renew at least 5 days before the desired start date.
For a paper season ticket (Student Multi, Half-time season ticket, etc.), you must renew at least 10 days before the desired starting date.

Renew your season ticket in a few clicks on this page.
You can order a new season ticket for your child on the website.

To do this, you must create a My SNCB account for your child using an e-mail address other than yours.
It is not possible to create or manage a season ticket for a child from his/her parent's My SNCB account. Each child must have his/her own My SNCB account.
To verify your child's My SNCB account, you need the identity card (Kids-ID).

Create a new My SNCB account free of charge here.

Validate your My SNCB account

itsme® is a free smartphone application that allows you to securely identify yourself, register, sign and pay in a range of online applications. With itsme® you no longer need your card reader or countless passwords.

Validate your My SNCB account with itsme®: 

  1. create your account via www.itsme-id.com
  2. download the app for iOS or Android on your smartphone and log in
  3. enter your mobile phone number on the itsme® certification form of your My SNCB account.
  4. confirm the connection from your smartphone

Your My SNCB account is now validated. You can now easily buy a new season ticket.

Certify your My SNCB account with an electronic identity card reader: 

  1.  download and install the eID software on your computer from www.eid.belgium.be.
  2. connect the cable from the card reader to a USB port on your computer
  3. click on "validate my account" from your My SNCB account
  4. insert your electronic identity card in your identity card reader
  5. choose your authentication certificate and enter the PIN code of your eID
  6. complete the validation procedure of your My SNCB account.

Your My SNCB account is now validated. You can now easily buy a new season ticket.

If you have trouble validating your My SNCB account via itsme® or your identity card reader, you can attach a high quality photo of both sides of your identity card via the validation form on your My SNCB account.

You will immediately be able to buy a season ticket via your My SNCB account. Validation takes effect after verification of your personal details.
To buy a new season ticket online, your My SNCB account must be validated. If you have neither the itmse® app nor an identity card reader, you can request validation of your My SNCB account by sending a copy of your identity card. Add a high quality photo of both sides of your identity card via the validation form of your My SNCB account.

You will immediately be able to buy a season ticket via your My SNCB account. Your validation will take effect after verification of your personal details.

You have tried to certify your My SNCB account online and you have a problem? 

Try these solutions first: 

  • Validate your My SNCB account with itsme®: create your account via www.itsme-id.com, download the application on your smartphone and log in, enter your mobile phone number on the itsme® certification form for your My SNCB account and confirm the connection from your smartphone.
  • Validate your My SNCB account with an electronic identity card reader: install the eID software on your computer from www.eid.belgium.be, use the certification tool via an identity card reader from your My SNCB account.
  • Validate your account by sending a copy of your identity card digitally: add a high quality photo of your identity card via the certification form of your My SNCB account.

If none of the solutions proposed above helped you validate your My SNCB account, contact us using the form on this page.

Choose a season ticket

Choose a low-cost season ticket from the SNCB season tickets.
No earlier than 31 days before the start of the desired validity date to purchase a new season ticket.
Please note: if you order a MoBIB card with your purchase, you can buy your new season ticket no later than 5 working days before the desired validity date.

If you want to buy a paper season ticket (Student Multi, Half-time season ticket, ...), go to the ticket office.
If you have a Third-Party Payer code to purchase your season ticket, your company's Third-Party Payer contract may not allow you to purchase a 1st class season ticket. If you want to travel 1st class with your 2nd class season ticket, you can buy a class upgrade (online or via the SNCB app) or a 10-journey class upgrade card (only at ticket offices or machines).
If you have a Third-Party Payer code to purchase your season ticket, it is possible that the Third-Party Payer contract that your company has in place does not allow you to purchase a TEC, STIB or De Lijn supplement.

If you want to purchase a TEC, STIB or De Lijn season ticket in addition to your Third-party payer contract, you can do so directly with the TEC, STIB or De Lijn companies or go to the ticket office.
Of course. If you wish to purchase a new season ticket that is not covered by your third-party payer contract, simply do not mention your third-party payer code when purchasing your season ticket.

All season tickets on your MoBIB card (including those with a school certificate or third-party payer agreement) can be purchased online: Student season ticketStandard season ticketUnlimited season ticket, border season ticketBrupass (XL), and Citypass, as well as combined TEC, STIB and/or De Lijn season tickets.

Currently it is not possible to create these season tickets online:

Student Multi
Half-time season ticket
Complex Season ticket
International season ticket Luxembourg
international season tickets for high-speed trains
Domestic season tickets for abroad
Parking subscription
TEC, STIB or De Lijn season tickets if not purchased at the same time as the train season ticket

Please note: renewal of Student Multi, Half-time season ticket, Complex season ticket and Luxembourg crossborder season ticket is possible online via your My SNCB account.

If you enter a Third-party payer code when purchasing your new season ticket online, you will only see the season tickets linked to the Third-party payer contract signed by your company.

 

Add a certificate

A valid school certificate is required in order to benefit from the student discount for travel with a Student ID and Student Multi.
If you have not yet received your certificate, please contact the school.

After your certificate has been sent, it will be checked. If your school certificate is not valid, your Student Season Ticket will be cancelled and a refund made (this refund will be reduced in proportion to the number of days used and will include a cancellation fee).
After sending your certificate, it will be checked.
If your school certificate is not valid, you will be contacted by e-mail. Check your spam.
If a valid school certificate is not sent in time, your Student Season Ticket will be cancelled and a refund will be made (this refund will be reduced in proportion to the number of days used and will include a cancellation fee).

If you receive an error message when downloading your school certificate, please check

  1. the file format. Our system accepts .doc, .pdf and .jpg documents.
  2. The size of your file (maximum 2 Mb).

If you receive an error message when entering your third party payment code, please check the code and contact your company.

If none of these solutions work, try again later.

Of course. If you wish to purchase a new season ticket that is not covered by your Third-Party Payer contract, simply do not mention the Third-Party Payer code when purchasing your season ticket.

Delivery

When you buy a new SNCB season ticket and a new MoBIB card online, the average delivery time by post is 5 working days.
You can buy a new season ticket from 31 days and up to 5 working days before the desired start date.

We advise you to buy your season ticket in advance to avoid delays in delivery.
If you have purchased a new SNCB pass and linked it to an existing MoBIB card already registered in our database, your MoBIB card will be charged immediately with this pass.

Do you have a MoBIB card of another operator (TEC, MIVB or De Lijn)? Register your MoBIB card in our database at the ticket counter. You can also order a new MoBIB card when you purchase your season ticket.

You have bought or renewed an online season ticket on sncb.be and you are facing a technical problem when reading your season ticket on a MoBIB card (on a machine or at a train control)?

Try these solutions first: 

  • If you have opted for a combined TEC, STIB or De Lijn season ticket, activate your season ticket at a machine in a station.
  • If your MoBIB card is defective, go to the ticket office to request a duplicate.
  • If your season ticket is not displayed in My SNCB, check whether the details on the verified My SNCB account correspond to the details on your MoBIB card.
  • If you have attached a certificate from a school or a third-party payer and it appears to be incorrect, check your mailbox and your spam

If none of these solutions solve the problem, please contact us using the form on this page.

Try these solutions first:

  • If the expected delivery period is less than 7 days, please check your contact details and postal address in your My SNCB account. While waiting for your MoBIB card to arrive by post, we advise you, if the period of validity of your season ticket has already started, to buy a ticket for your journey online. This ticket must correspond to the journey provided for in your season ticket. You can request a refund for this ticket using the refund form.
  • If the expected delivery date is more than 7 days old and your details are correct, check the status of your order at the ticket office.

If you have not received your MoBIB card within 10 days of the expected delivery date, please contact us using the form on this page.

You have bought or renewed an online season ticket on sncb.be and you are facing a technical problem with the reading of your season ticket on a MoBIB card (on a machine or at a train control)?

Try these solutions first:

  1. If you have opted for a combined TEC, STIB or De Lijn season ticket, activate your season ticket on a machine in an SNCB station.
  2. If your MoBIB card is defective, go to the ticket office to request a duplicate.
  3. If your season ticket is not displayed in My SNCB, check that the details on your validated My SNCB account correspond to the details on your MoBIB card.
  4. If you have attached a certificate from a school or third-party payer and it is incorrect, check your mailbox and your spam.

If none of these solutions solve the problem, contact Customer Service.

You can use your season ticket for the duration of its validity, on the route you have chosen and in the vehicles of the class you selected at the time of purchase.
To check the status of your order, log into your My SNCB account and click on My subscriptions. There you can check the estimated delivery date of your MoBIB card and your new season ticket.
You can also check the status of your order at the ticket office.

Travelling with my season ticket

To check the validity dates of your season ticket, log in to your My SNCB account and click on My season tickets.
You can also check the validity dates of your season tickets at the ticket machines. Just scan your MoBIB card at the ticket machine to consult your data.
If your season ticket is not displayed in My SNCB, check that the details of your validated My SNCB account correspond to the details of your MoBIB card.
If you have just made the payment, wait a few minutes and refresh the My subscriptions page in your My SNCB account.

If none of these solutions solved the problem, contact us via Customer Service.
If you experience a technical problem when reading your combined TEC, STIB or De Lijn season ticket (on an automatic ticket machine or with a train conductor), activate your season ticket on an automatic ticket machine in an SNCB station.
Check the validity date of your TEC, STIB or De Lijn supplement via the My season tickets page in your My SNCB account.

If none of these solutions resolve the problem, contact Customer Service.
It is currently not possible to request your season ticket via the SNCB app.

Exchange and refund

Refund conditions may vary depending on the type of season ticket. For more information, consult the terms of use specific to your season ticket.

To obtain a refund, contact customer services on 02 528 28 28 or via the online form.
Season tickets can be redeemed before the first day of validity and without interruption between validity periods.

Terms of redemption may vary depending on the type of season ticket. For more information, see the terms of use specific to your season ticket.
You can ask for a change to your season ticket route before the first expiry date and without interruption between validity periods.

Reimbursement conditions may vary depending on the type of season ticket. For more information, consult the terms of use specific to your season ticket.

To obtain an exchange or refund, contact Customer Services by telephone on 02 528 28 28 or via the online form.
Currently, the waiting period after the approval of the refund is about 20 days.

Solving problems

When you create a My SNCB account, you will receive a confirmation e-mail. Click on the link in the e-mail to activate your account. If you do not find this e-mail, check your spam. If the problem persists, contact customer service between 7 a.m. and 9:30 p.m. by telephone on 02 528 28 28, via Facebook Messenger or via Whatsapp.

Try these solutions:

  1. check that you have not added a space before or after your e-mail address in the field to be filled in
  2. try resetting your password
  3. try to re-activate your My SNCB account.

If the problem persists, contact customer service between 7 a.m. and 9:30 p.m. by phone on 02 528 28 28, via Facebook Messenger or via Whatsapp.

Contact customer service between 7.00 am and 9.30 pm by phone on 02 528 28 28, via Facebook Messenger or via Whatsapp. We will try to solve your problem within 24 to 48 working hours.

Try these solutions: 

  1. make sure you have a stable internet connection
  2. use a different payment method
  3. try a different internet browser, like Firefox or Chrome
  4. try using a different device

If the problem persists, please contact customer services between 7:00 am and 9:30 pm by phone on 02 528 28 28, via Facebook Messenger or via Whatsapp.

If you made a mistake when purchasing your season ticket online, you can request an exchange or refund. There are costs associated with this exchange or refund.

Refund conditions may vary depending on the type of season ticket you have. For more information, see the terms specific to your season ticket.

To obtain an exchange or refund, contact Customer Service on 02 528 28 28 or via the online form.
You can also request a refund at the counter.
Was your season ticket illegible when you were checked on board the train, or did you forget your season ticket before boarding?
Buy a ticket at the on-board fare (+ €7) from the train conductor. If you do not have a means of payment, the train conductor will issue a regularisation request (€75). You then have 14 calendar days (including the date of the incident) to go to the ticket office, with your season ticket valid on the day of the journey, to obtain a refund of the ticket or to cancel the regularisation request.
The SNCB Customer Service is happy to help you by phone, every day from 7am to 9.30pm on 02 528 28 28.
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