Have you boarded the train without a valid ticket or have you purchased a more expensive transport ticket that the value of the on-board train fare? Or have you been issued with a statement of irregularity (C170) by the train conductor? Why? How can you avoid this? Here are some answers to your questions.

The On-board fare came into force in February 2015. This new payable on-board train service apply to all passengers, whether they are occasional or frequent travellers.

If you board a train without a valid transport ticket, or if your have a valid transport ticket but are not able to furnish proof of it, you will have to purchase an On-Board Fare, which costs € 7 more.The train conductor is not able to cancel this supplement.

You can always take recourse to Customer Service if you feel there are legitimate reasons preventing you from presenting a valid transport ticket or from purchasing an On-Board Fare.

To avoid any supplement, purchase your ticket in advance using our multiple sales channels.

If you don't buy a ticket at the On-board price, for whatever reason, the conductor will then be obliged to issue a statement of irregularity C170 (cost: €75), and you will be able to continue your journey. This fee must be paid within 14 calendar days (including the date of the incident). If you do not make payment within this period, the fee will be increased to € 225. This administrative fee is not a fine, but covers the creation of an administrative file for recovering the costs incurred based on your non-compliance with the General transport terms and conditions.

You can always take recourse to Customer Service if you feel you have legitimate reasons that prevented you from presenting a valid transport ticket or from purchasing an On-board Ticket.

To avoid any supplement, purchase your ticket in advance using our multiple sales channels.

If your season ticket was valid on the date of the statement, it can be cancelled. Simply present your season ticket, which is still currently valid as of the date of the incident, at the same time as your statement of irregularity (C170) to the counter staff in order to cancel any costs (within 14 calendar days from the date of the incident). This does not apply to Half-time season tickets, Campus or Railease.

Your on-board train ticket
The conductor has issued you an on-board train ticket
Would you like to view the content of the ticket: transport ticket, means of payment, statement of irregularity, etc..
Would you like to pay your statement of irregularity online?
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