The quality of our services and customer satisfaction are our top priorities.

Nevertheless, if you have a complaint, we would be pleased to look into it and make any necessary changes to remedy it as quickly as possible.

  • To raise an issue to us, send us a message via our online contact form. We will address your concerns with the greatest care and respect.

If you prefer, you can write to us at this address:

SNCB Marketing & Sales
Customer Service
Avenue de la Porte de Hal 40
1060 Bruxelles


Are you dissatisfied about how your comment or complaint was handled by NMBS/SNCB? Then you can contact the Ombudsman for rail passengers. The Ombudsman’s Office is an independent authority.