Did you receive a code following a contest, a promotional action or from our customer service? Download your Free Ticket here!

  • free return ticket
  • 2nd class
  • anywhere in Belgium

Frequently asked questions

You can only download your Free Ticket from our website. All you need to do this is the SNCB code you have been given.

This code is made up of 16 characters and starts with the number "0" followed by the letters "PUB". The order code(s) can be found in a specific SNCB e-mail (or in an e-mail from an SNCB partner). If you do not find the e-mail, do not forget to check your spam.

Each code can only be used once. You can print the train ticket or save the PDF on your smartphone.

The Brussels Airport Supplement is not included in the price of the Free Ticket. This supplement is automatically added twice to the price (once for each direction) if you choose Brussels Airport - Zaventem as your departure or destination station. So you do not need to buy a separate Brussels Airport Supplement.

With the barcode on your Free Ticket you can open the gates at the airport station.

No, the Free Ticket is only valid in 2nd class. If you prefer more comfort during your journey, you can buy a class upgrade at the ticket machines, at the ticket office, on our website or via the SNCB/NMBS app.

If children under 12 are accompanied by a traveler with a valid transport ticket, they do not need a ticket. They travel free of charge.

If they are travelling unaccompanied, they can use a Free Ticket.

First of all, make sure you have copied the code correctly. The code is always 16 characters long and starts with a zero and the letters PUB.

Each code only works once. 1 code entitles you to 1 Free Ticket. Make sure you have never used the code before.

If you have carried out the above checks and the problem has not been resolved, our customer service team will be happy to help you. You can reach them by telephone: 02 528 28 28 (7 days a week, 7am to 9.30pm).

Free Tickets cannot be exchanged, cancelled or refunded. You cannot request a new order code.  
Do you still want to travel at a lower cost? Then use one of our low-cost products such as the Weekend Ticket, Youth Ticket, Senior Ticket, etc. You'll find a full overview here.   

Where can I buy it?