Please book the assistance service

Up to 24 hours before departure in 132 stations

For direct or indirect journeys

Up to 3 hours before departure in 41 stations

For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:

Aarschot, Anvers-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Sud, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, La Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Louvain, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostende, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.

  • call 02 528 28 28 (open every day from 7.00 a.m. to 9.30 p.m.)

On the day of travel, go to the agreed meeting point at least 20 minutes before your train’s departure time, with your purchased ticket.
If you have to change during your trip, a connecting time of 15 minutes is provided.

Persons with reduced mobility who do not use a wheelchair or who are able to get out of their folding wheelchair and board the train without a mobile ramp may also receive assistance in other Belgian stations depending on staff availability and subject to booking at least 24 hours in advance.

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Discover the facilities in your railway station

Please book your assistance

Up to 48 hours before departure 

1/ First purchase your international ticket

Eurostar, Thalys and TGV® offer a special fare for wheelchairs passengers, with specific designated spaces in first class. This allows you to travel without having to leave your wheelchair. Therefore, you can also travel in first class (with your companion) for the price of a standard second class ticket. 
  • call 02 432 38 01 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.

2/ Then book your assistance

On the day of travel, go to the agreed meeting point at least 30 minutes (Eurostar : 60 minutes) before your train’s departure time.

Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ? Download our ‘I dare to take the train’ tool!

Download our ‘I dare to take the train’ tool!

With the aid of this tool, make your own personalised guide that will help you to get your bearings and ask for help if necessary during your journey.

This folder in Braille or on Audio CD can be sent to you at home on request: