Please book the assistance service

Up to 24 hours before departure in 132 stations

For journeys with or without a connecting service

Up to 3 hours before departure in 41 stations

For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:

Aarschot, Antwerp-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Sud, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, De Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Leuven, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostend, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.

  • call 02 528 28 28 (open every day from 7.00 a.m. to 9.30 p.m.)


On the day of travel
, go to the agreed meeting point at least 20 minutes before your train’s departure time, with your travel ticket.
If you have to change during your trip, a connecting time of 15 minutes is provided.

Persons with reduced mobility who do not use a wheelchair or who are able to get out of their folding wheelchair and board the train without a mobile ramp may also receive assistance in other Belgian stations depending on staff availability and subject to booking at least 24 hours in advance.

Book online

Discover the facilities in your railway station

Please book your assistance

Up to 48 hours before departure 

1/ First purchase your international ticket

Eurostar, Thalys and TGV® offer a special fare (subject to availability) for wheelchair passengers, with specific designated spaces in first class. This allows you to travel without having to get out of your wheelchair. You can also travel in first class (together with your companion) for the price of a standard second-class ticket. 
  • call 02 432 38 01 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.

2/ Having purchased your ticket, then book your assistance


On the day of travel
, proceed to the agreed meeting point at least 30 minutes (Eurostar : 60 minutes) before your train’s departure time.

Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ?

Download our "I dare to take the train!" tool

With the aid of this tool, create your own personalised guide that will help you to get your bearings and you can ask for help, if necessary, during your journey.

  • Free Carer card: your attendant travels with you free of charge.
  • National reduction card: individuals who are blind or partially sighted travel free of charge in 2nd class.
  • Preferential reimbursement reduction card: if you are entitled to preferential reimbursement for reimbursing your health care costs, then you can enjoy an additional discount on your rail travel.
  • Priority card for a seat: if it is difficult for you to stand for long periods of time, then we guarantee you a seat.
This folder in Braille or on Audio CD can be sent to you at home on request: assistance@b-rail.be
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