At ticket offices, our sales and information staff will offer you personalised service. In addition to the full range off our transport tickets, there you will find an answer to all your questions about travel throughout Belgium.

View the opening times for your stations

If there is no ticket office open and no ticket vending machine is available, you will have to buy a ticket at the "On-board Fare" (price of the ticket + € 9) from the conductor of your train. 
Then contact the Customer Services department to request a refund of the "On-board fare" using the contact form or by calling 02 555 25 55 (7 a.m. to 9:30 p.m.).

Did you know that you can buy your ticket online from your smartphone or tablet and present it to the train conductor directly from your screen?
Download the SNCB App now (iOS / Android) or Buy your ticket online now without any supplement.