Anti-fraud policy
SNCB-NMBS's anti-fraud policy is aimed at preventing, reporting, investigating and reporting fraud, with the aim of reducing the risk of fraud and the consequences of fraud, in order to protect the interests of SNCB-NMBS, its staff, shareholders, customers and other stakeholders.
A zero tolerance policy applies within SNCB-NMBS: all forms of fraud are unacceptable. Accordingly, SNCB-NMBS and all its staff are required to act with integrity and respect in the performance of their duties and not to behave in a fraudulent or dishonest manner. The same applies to the various stakeholders with whom SNCB-NMBS interacts.
Fraud falls within the scope of the whistleblower procedure.
Reporting (suspicions of) fraud within SNCB-NMBS can be done through the following two channels:
- SNCB-NMBS's internal reporting channel: Compliance & Investigation Office via [email protected]
- the external reporting channel: the Federal Ombudsman via www.federaalombudsman.be
In the Code of Ethical Business Conduct, you will find the various ethical issues where SNCB-NMBS assures its passengers, customers, staff, partners and stakeholders that it fully complies with the standards mentioned. In this Code, SNCB-NMBS undertakes to adhere to the highest standards of ethics and integrity in all aspects of its activities in order to build lasting relationships with customers and partners.
