Complete the form

Complete the form

Description

Describe your lost object

You've lost multiple objects, like your backpack with your laptop in it? Then you only need to file one report. Just select 'backpack' as your lost object and tell us about the laptop in the description.




To make the search for your lost object easier you can upload a picture of it.

If you also lost some money, please fill in the following fields.

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Where did you loose your item?

Where exactly did you lose your item(s)?



If the final destination of your international train is abroad, contact the foreign railway service or the carrier, in order to look after your lost property.


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Personal data

Please fill in this form, so we can contact you.
We treat your data as personal. Click here for our data protection policy.

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If you have a MySNCB account, please log in

Gender





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Summary

Item

Location

Personal data

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Confirmation

Your request has been recorded.
We have emailed you a confirmation.

Follow up number [[followUpNumber]]
Request date [[requestDate]]

You'll get a confirmation email within 10 minutes (also check your spam folder). Once you get the email, the search for your lost property begins. If you don't get the email after 10 minutes, please contact customer service.
[[errorDescription]]

Have you lost an object on a domestic train, on the platform or in a Belgian station ? No need to call customer service: complete the above loss report form immediately. The search for your property begins as soon as we receive the information on the form. You will receive a confirmation e-mail about the declaration of your lost item.

If you have lost several objects, e.g. your rucksack with your digital tablet? A single loss report is sufficient. In this case, select 'bag' as the lost item and mention your tablet in the description.

 

More info

SNCB can recover your lost property if the final destination of your international train is in Belgium. In that case, fill in the form to report a loss on this page.

If the final destination of your train is abroad, contact the foreign railway company (SNCF, NS, CFL, DB) or the carrier (Thalys, Eurostar, etc.).

The search immediately starts as soon as you have reported losing something.

  • If the object is found
    You will be notified immediately.

    Do you retrieve your lost property from the station at which it has been found?

    You can come to retrieve your property free of charge. We will keep it for 7 days at the station at which it has been found. After these 7 days, we will send it to one of the station depots*.

    Would you like to collect it from a station of your choice? 
    Within a period of 7 days of your lost property being found, you can request to collect it from one of our station depots*. You pay a fee of 5 euros to collect it in this way. 

    We can't find an owner
    Lost property that is not collected within a period of 50 days is given to the Belgian organisation, the “Petits Riens”.  

  • We haven't yet found your lost property
    We will keep you informed of our attempts to locate your lost property. 7 days after the submission of your report, you will receive an e-mail from us with an update on the situation.

    We will also send an e-mail after 20 days.

    If we haven't been able to locate your lost property after 50 days, we have to abandon our search for it. We will inform you of this by email.

     
    * Alost, Anvers-Central, Arlon, Bruges, Bruxelles-Nord, Charleroi-Sud, La Panne, Eupen, Gand-Saint- Pierre, Hasselt, Courtrai, Louvain, Libramont, Liège-Guillemins, Malines, Mons, Namur, Ottignies, Rochefort-Jemelle, Tournai

If you find lost property, please make our staff on board or in a station aware, and we will undertake to restore it to its owner.