Have you lost something in a train or in a station?
Report it immediately using our form to maximise your chances of finding it.

    I've lost an item...

    I've lost an item...

Description

Describe your lost object

You've lost multiple objects, like your backpack with your laptop in it? Then you only need to file one report. Just select 'backpack' as your lost object and tell us about the laptop in the description.




To make the search for your lost object easier you can upload a picture of it.

If you also lost some money, please fill in the following fields.

    I've lost an item...

Where did you loose your item?

Where exactly did you lose your item(s)?



If the final destination of your international train is abroad, contact the foreign railway service or the carrier, in order to look after your lost property.


    I've lost an item...

Personal data

Please fill in this form, so we can contact you.
We treat your data as personal. Click here for our data protection policy.

Fill in your personal data

If you have a MySNCB account, please log in

Gender





Do you want to create a MySNCB account?
    I've lost an item...

Summary

Item

Location

Personal data

    I've lost an item...

Confirmation

Your request has been recorded.
We have emailed you a confirmation.

Follow up number [[followUpNumber]]
Request date [[requestDate]]

An error occurred.
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More info

If you have lost an object on a domestic train, on a platform or in a Belgian station, fill in the form to indicate a loss.

Have you lost several items (e.g. your backpack and your tablet)? Then one form will be sufficient. In that case, indicate 'backpack' as a lost item and mention your tablet in the description.

You will receive a confirmation e-mail of the declaration of your lost item(s).
SNCB can recover your lost property if the final destination of your international train is in Belgium. In that case, fill in the form to report a loss on this page.

If the final destination of your train is abroad, contact the foreign railway company (SNCF, NS, CFL, DB) or the carrier (Thalys, Eurostar, etc.).

The search immediately starts as soon as you have reported losing something.

  • If the object is found
    You will be notified immediately.

    Do you retrieve your lost property from the station at which it has been found?

    You can come to retrieve your property free of charge. We will keep it for 7 days at the station at which it has been found. After these 7 days, we will send it to one of the station depots*.

    Would you like to collect it from a station of your choice? 
    Within a period of 7 days of your lost property being found, you can request to collect it from one of our station depots*. You pay a fee of 5 euros to collect it in this way. 

    We can't find an onwer
    Lost property that is not collected within a period of 50 days is given to the Belgian organisation, the “Petits Riens”.  

  • We haven't yet found your lost property
    We will keep you informed of our attempts to locate your lost property. 7 days after the submission of your report, you will receive an e-mail from us with an update on the situation.

    We will also send an e-mail after 20 days.

    If we haven't been able to locate your lost property after 50 days, we have to abandon our search for it. We will inform you of this by email.

     
    * Alost, Anvers-Central, Arlon, Bruges, Bruxelles-Nord, Charleroi-Sud, La Panne, Eupen, Gand-Saint- Pierre, Hasselt, Courtrai, Louvain, Libramont, Liège-Guillemins, Malines, Mons, Namur, Ottignies, Rochefort-Jemelle, Tournai

If you find lost property, please make our staff on board or in a station aware, and we will undertake to restore it to its owner.

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