Passengers with reduced mobility

Please book the assistance service

Up to 24 hours before departure in 132 stations

For journeys with or without a connecting service

Book your assistance online via My SNCB

or call 02 528 28 28 (open every day from 7.00 a.m. to 9.30 p.m.) or send us a message via Facebook, Twitter, Whatsapp or Instagram (daily from 6:00 a.m. to 9:30 p.m.).

 

Up to 3 hours before departure in 41 stations

For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:

Aarschot, Antwerp-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Central, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, De Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Leuven, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostend, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.

• call 02 528 28 28 (open every day from 7.00 a.m. to 9.30 p.m.) or send us a message via Facebook, Twitter, Whatsapp or Instagram (daily from 6:00 a.m. to 9:30 p.m.).

 

Please make sure to arrive at the meeting point 20 minutes before departure with your transport ticket. If you need a connection during your travel, we plan a minimum transfer time of 8 or 15 minutes depending on the assistance you need.

• 15 minutes: you need assistance to move around the station and board the train
• 8 minutes: you don't need any assistance to move around the station and get on the train

Depending on the situation, we can propose you a different connection time. Plan your journey well. We advise you to request a longer connection time, if you consider it necessary. You can define this connection time in the booking application, on the website or request it when you make your reservation by phone.

Persons with reduced mobility who do not use a wheelchair or who are able to get out of their folding wheelchair and board the train without a mobile ramp may also receive assistance in other Belgian stations depending on staff availability and subject to booking at least 24 hours in advance.

Book online

List of stations offering facilities for passengers with reduced mobility

Please book your assistance

Up to 24 hours before departure 

1. First purchase your international ticket
   
   Eurostar, Thalys and TGV INOUI offer a special fare (subject to availability) for wheelchair passengers, with specific designated spaces in first class. This allows you to travel without having to get out of your wheelchair. You can also travel in first class (together with your companion) for the price of a standard second-class ticket. 
   
   If you travel with Thalys, Eurostar or TGV INOUI, book your ticket at special fare online (direct connections to and from Belgium only) or by phone (all connextions) on 02 432 38 01 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.
   
   
2. Then reserve your assistance when you know your seat number
   
   

   Reserve international assistance online

   or call 02 528 28 28 (open every day from 7 a.m. to 9.30 p.m.)



Receive free assistance confirmation by SMS text message (option to be confirmed when booking)

On the day of travel, proceed to the agreed meeting point at least 30 minutes (Eurostar : 60 minutes) before your train’s departure time.

Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ?

Download our "I dare to take the train!" tool

With the aid of this tool, create your own personalised guide that will help you to get your bearings and you can ask for help, if necessary, during your journey.

With a My SNCB account, you can buy and renew your season ticket, download your passenger's certificate (valid for your tax return), consult the balance of your electronic wallet and book online assistance.

To create a free My SNCB account, go to the Create My SNCB account page.

Fill in your personal details as they appear on your identity card.

Consult all the information on services at your station ( assistance for passengers with reduced mobility, lifts, payment methods, lockers, opening hours, bus/tram connections, etc.) by entering it in our database.

If you are blind or partially sighted, you can take the train for free in 2nd class. To do this, you must be in possession of a National Public Transport Discount Card.

With the Free Carer Card, your carer travels free of charge.

If you have a Preferential Reimbursement Discount Card, you can buy a Preferential Reimbursement Discount Ticket at half the price.

Do you have serious difficulties to get on or stay upright? The Priority tor a Seat Card gives you the guarantee of a seat free of charge.

Consult the conditions to obtain your Priority to a Seat Card.

Assistance is available free of charge for any type of vehicle intended for the mobility of a passenger with reduced mobility. If you are not a passenger with reduced mobility, SNCB cannot meet your request for assistance.

For safety reasons, the total weight and dimensions of the wheelchair must not exceed: 300 kg, 75 cm wide and 120 cm long.

If you, as a traveller with reduced mobility, have requested assistance for a journey in Belgium or for a trip abroad, the staff member responsible can help you carry one trolley (on wheels and fitted with an extendable handle). Your luggage may not weigh more than 16 kilos. 

You may take more than one piece of baggage with you, but the staff member responsible will not carry it for you.

SNCB does not have a baggage delivery service. However, Wibag does offer a paid baggage service at Brussels-Midi station.

Guide dogs and assistance dogs travel with you free of charge and do not require a Pet Supplement. When there is ticket control on board the train, you must show the personal access card of a recognised assistance dog training centre. This card must be validated each year by this centre.

Guide dogs and assistance dogs don’t have to wear a muzzle.

Of course you can. You can take your wheelchair on board of the train for free, regardless of whether or not you use the SNCB's free assistance service.