Coronavirus in Belgium

In the context of the COVID-19 health crisis and in order to apply the hygiene and social distancing recommendations issued by the Belgian authorities, SNCB had to adapt its measures for assistance to people with reduced mobility for journeys in Belgium. Specific measures also apply for travelling abroad.

For more information, visit our pages in French and Dutch.

Make use of SNCB's free assistance service for mobility impaired passengers:

  • Individual service for national and international journeys
  • Group travel possible for domestic journeys in Belgium

Practical information

Please book the assistance service

Up to 24 hours before departure in 132 stations

For journeys with or without a connecting service

Book online or call 02 528 28 28 (open every day from 7.00 a.m. to 9.30 p.m.) or send us a message via Facebook, Twitter, Whatsapp or Instagram (daily from 6:00 a.m. to 22:00 p.m.).

Up to 3 hours before departure in 41 stations

For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:

Aarschot, Antwerp-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Sud, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, De Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Leuven, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostend, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.

On the day of travel
, go to the agreed meeting point at least 20 minutes before your train’s departure time, with your travel ticket.
If you have to change during your trip, a connecting time of 15 minutes is provided.

Persons with reduced mobility who do not use a wheelchair or who are able to get out of their folding wheelchair and board the train without a mobile ramp may also receive assistance in other Belgian stations depending on staff availability and subject to booking at least 24 hours in advance.

Book online

List of stations offering facilities for passengers with reduced mobility

Please book your assistance

Up to 48 hours before departure 

  1. First purchase your international ticket

    Eurostar, Thalys and TGV® offer a special fare (subject to availability) for wheelchair passengers, with specific designated spaces in first class. This allows you to travel without having to get out of your wheelchair. You can also travel in first class (together with your companion) for the price of a standard second-class ticket. 
    Call 02 432 38 01 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.

  2. Having purchased your ticket, then book your assistance

    Book online via sncb international or call 02 528 28 28 (open every day from 7 a.m. to 9.30 p.m.)

Receive free assistance confirmation by SMS text message (option to be confirmed when booking)

On the day of travel
, proceed to the agreed meeting point at least 30 minutes (Eurostar : 60 minutes) before your train’s departure time.

Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ?

Download our "I dare to take the train!" tool

With the aid of this tool, create your own personalised guide that will help you to get your bearings and you can ask for help, if necessary, during your journey.

Frequently Asked Questions

Consult all the information on services at your station ( assistance for passengers with reduced mobility, lifts, payment methods, lockers, opening hours, bus/tram connections, etc.) by entering it in our database.
  • If you are blind or partially sighted, you can take the train for free in 2nd class. To do this, you must be in possession of a National Public Transport Discount Card.
  • With the Free Carer Card, your carer travels free of charge.
  • If you have a Preferential Reimbursement Discount Card, you can buy a Preferential Reimbursement Discount Ticket at half the price.
  • Do you have serious difficulties to get on or stay upright? The Priority tor a Seat Card gives you the guarantee of a seat free of charge.

    Consult the conditions to obtain your Priority to a Seat Card.
    Assistance is available free of charge for any type of vehicle intended for the mobility of a passenger with reduced mobility. If you are not a passenger with reduced mobility, SNCB cannot meet your request for assistance.

    For safety reasons, the total weight and dimensions of the wheelchair must not exceed: 300 kg, 75 cm wide and 120 cm long.
    If you, as a traveller with reduced mobility, have requested assistance for a journey in Belgium or for a trip abroad, the staff member responsible can help you carry one trolley (on wheels and fitted with an extendable handle). Your luggage may not weigh more than 16 kilos. 

    You may take more than one piece of baggage with you, but the staff member responsible will not carry it for you.

    SNCB does not have a baggage delivery service. However, Wibag does offer a paid baggage service at Brussels-Midi station.
    Guide dogs and assistance dogs travel with you free of charge and do not require a Pet Supplement. When there is ticket control on board the train, you must show the personal access card of a recognised assistance dog training centre. This card must be validated each year by this centre.

    Guide dogs and assistance dogs don’t have to wear a muzzle.
    Of course you can. You can take your wheelchair on board of the train for free, regardless of whether or not you use the SNCB's free assistance service.
    This folder in Braille or on Audio CD can be sent to you at home on request: