Passengers with reduced mobility
Make use of the SNCB's assistance for people with reduced mobility:
- Individual and free service for national and international journeys
- Group travel possible for domestic journeys in Belgium
How do I book assistance for a trip in Belgium?
For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:
Aarschot, Antwerp-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Central, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, De Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Leuven, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostend, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.
- call 02 607 30 00 (open every day from 7.00 a.m. to 9.30 p.m.)
- send us a message via Facebook or X (ex-Twitter) (daily from 6:00 a.m. to 9:30 p.m.).
Please make sure to arrive at the meeting point 20 minutes before departure with your transport ticket.
For a journey with or without a connection, you can submit your request up to 24 hours before departure at 144 stations (list available at the bottom of this page):
- Book your assistance online via My SNCB
- call 02 607 30 00 (open every day from 7.00 a.m. to 9.30 p.m.)
- send us a message via Facebook or Twitter(daily from 6:00 a.m. to 9:30 p.m.).
Show up 20 minutes before departure with your ticket at the meeting point.
If you need a connection during your travel, we plan a minimum transfer time of 8 or 15 minutes depending on the assistance you need.
- 15 minutes: you need assistance to move around the station and board the train
- 8 minutes: you don't need any assistance to move around the station and get on the train
Depending on the situation, we can propose you a different connection time.
Plan your journey well. We advise you to request a longer connection time, if you consider it necessary. You can define this connection time in the booking application, on the website or request it when you make your reservation by phone.
Persons with reduced mobility who do not use a wheelchair or who are able to get out of their folding wheelchair and board the train without a mobile ramp may also receive assistance in other Belgian stations depending on staff availability and subject to booking at least 24 hours in advance.
List of stations offering facilities for passengers with reduced mobility
SNCB Assist
- A personal login, via your My SNCB account
- An adapted route planner
- Customisable options
- Several simultaneous requests, up to 30 days in advance
- Real-time monitoring of your assistance request
Assistance in 12 additional stations from 1 October 2024
This assistance to persons with reduced mobility and disabled persons will be carried out by the train attendant and will involve help getting on and off the train.
As this is only possible for wheelchairs on trains equipped with an adapted ramp, we ask you to request your assistance at least 24 hours in advance via our reservation app, website or contact centre so that we can check that your train has the right carriages.
The following stations are concerned:
- S4 : Liedekerke, Sint Martens Bodegem, Bordet, Groot Bijgaarden
- S6 : Okegem, Ninove, Herne, Tollembeek
- S8 : Welle, Haaltert, Anderlecht, Herzele.
We will inform you as soon as the service can be extended to additional stations.
Practical information
Up to 24 hours before departure
- First purchase your international ticket
Eurostar and TGV INOUI offer a special fare (subject to availability) for wheelchair passengers, with specific designated spaces in first class. This allows you to travel without having to get out of your wheelchair. You can also travel in first class (together with your companion) for the price of a standard second-class ticket.
If you travel with Eurostar or TGV INOUI, book your ticket at special fare online (direct connections to and from Belgium only) or by phone (all connextions) on 02 432 38 01 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.
- Then reserve your assistance when you know your seat number
Reserve international assistance online
or call 02 607 30 00 (open every day from 7 a.m. to 9.30 p.m.)
Receive free assistance confirmation by SMS text message (option to be confirmed when booking)
On the day of travel, proceed to the agreed meeting point at least 30 minutes (Eurostar to London: 60 minutes) before your train’s departure time.
Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ?
Download our "I dare to take the train!" tool
With the aid of this tool, create your own personalised guide that will help you to get your bearings and you can ask for help, if necessary, during your journey.
Frequently Asked Questions
To create a free My SNCB account, go to the Create My SNCB account page.
Fill in your personal details as they appear on your identity card.
Consult the conditions to obtain your Priority to a Seat Card.
For safety reasons, the total weight and dimensions of the wheelchair and/or vehicle must not exceed: 300 kg, 75 cm wide and 120 cm long.
You may take more than one piece of baggage with you, but the staff member responsible will not carry it for you.
SNCB does not have a baggage delivery service. However, Wibag does offer a paid baggage service at Brussels-Midi station.
Guide dogs and assistance dogs don’t have to wear a muzzle.
Download
- Guide for persons with reduced mobility
- Guide for persons with reduced mobility - large print version
- List of stations with assistance
- More info about our personalised assistance service and facilities for persons with reduced mobility (French)
- More info about our personalised assistance service and facilities for persons with reduced mobility (Dutch)