Train tickets cannot be exchanged, but may be refunded under certain conditions.

Any completely unused tickets (as well as 10-Journey cards containing 10 single journeys or 10 upgrades) are refunded in full at the ticket counter:

  • up to the evening before the start date of the validity of the ticket if you have purchased it in advance
  • or the same day, within 30 minutes of purchase at a ticket vending machine or ticket counter

Your ticket is non-refundable:

  • if you bought it online, through the SNCB app, in exchange for a compensation voucher, exchange voucher or eco cheque (so called “green cheque”)
  • in the event of theft or loss
  • if you temporarily lost it and found it again during your journey.
  • Exchange of type, journey or class of your season ticket

When?
Season tickets may be exchanged before the expiration date of the validation ticket and with no interruption between the validation periods.

What do you need?

  • Your current season ticket ;
  • A recent passport photo;
  • The sum of €5 for the creation of the new card.

The amount corresponding to the number of days of non-use of your previous season ticket that will be refunded to you directly. The day you hand in your validation ticket counts as a day of use.

  • Reimbursement of your season ticket
The terms and conditions of reimbursement may vary depending on the type of your season ticket. For more details, please consult the terms and conditions of use for your own season ticket (Standard Season Ticket, Half-time season ticket, Unlimited Season Ticket, Student Season Ticket, Student Multi, Combined season ticket, City Pass).

Reimbursement applied retroactively in the event of illness
A reimbursement request for a past period, even if the validity of the ticket has not completely expired, must be accompanied by supporting documents (original medical certificate) proving that the season ticket holder was prohibited from leaving the house during the period for which the reimbursement is requested.
In this case, you should contact the Customer Service.

  • Calculation of the reimbursement of train season tickets and car park season tickets

If you surrender your validation ticket during its period of validity, the months used and administration fees will be deducted from the amount you will be refunded. Each started month counts as a full month of use.

For the calculation of the final amount:

  • Season tickets with monthly validation are not taken into account for the refund.
  • Season tickets with annual validation: min. 30% season ticket fees for the 1st month of use and an additional 10% for each started month. Administration fees will be included.
  • Season tickets with quarterly validation: min. 40% season ticket fees for the 1st month of use and an additional 30% for each started month. Administration fees will be included.

Depending on the number of months used, the refund percentages depending on the validity period are:

Example
A 1-year season ticket (€1673 for 58 km) is surrendered after 2 months and 3 weeks of use:
€ 1673 x 50% = € 836,50
Administration fees = € 10 => 836,50 - 10 = € 826,50 to be refunded

  • • Calculation of the exchange of train season tickets and car park season tickets

If you exchange your season ticket during its validity period, you will be refunded the amount after deduction of an amount calculated on a pro-rata basis of the actual number of days used and the administration fees of €10.

Example
A 1-month season ticket (€167 for 58 km) is surrendered after 8 days of use:
167 - (167 x 8/30*) = rounded up to the nearest 10 cents => € 122,50
Administration fees = € 10 => 122,50 - 10 = € 112,50 to be reimbursed

The tickets are refunded in full, at no extra cost, if:

  • the journey and class of the travel tickets are the same as those indicated on your season ticket application
  • the travel dates fall within the validity period of your season ticket:
    • from the 5th day of the new complex season ticket subscription (inclusive of the application date)
    • from the application date for a duplicate of a complex season ticket

Where should you apply for the refund?
At the ticket counter, during the opening hours at a station of your choice.

When?
These tickets must be presented within 14 calendar days, inclusive of the journey date (potentially from the journey date of the last ticket issued).