FAQ - Frequently Asked Questions

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Coronavirus: frequently asked questions. Read them here in Dutch or French.

Tickets, season tickets and MoBIB

Season ticket creation and renewal
Lost or forgotten Railcard
Reduction and free travel
Prices and supplements
Validity and restrictions
MoBIB
Exchanges and refunds

My SNCB account

Buy a season ticket online
My eWallet
My products and services
Wifi in the station

Routes and schedules

Choose your route
Delays and Cancellations
Train types

Purchasing and payment

On the Website
Via the SNCB app (iOS and Android)
From the ticket vending machine
Onboard the train
Payment methods

Onboard the train

Travelling onboard the train
Ticket inspections and onboard fares
Lost property

Reservations

Services for disabled passengers
Group reservations
International travel

Applications

Compensation
Administrative fines
Comments and complaints
Lost property

Judicial aspects

Rights of travelers
Transport conditions
Conditions of sale
Privacy
Conditions of use of the site

Data management - Privacy

Phishing - Suspicious emails
Privacy - MoBIB
Privacy - Online purchases
Privacy - GDPR

Developers - Use our data

Description
Data
Procedure
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