Purchasing and payment via the website

No, Train+ is personal and non-transferable. The reduced-fare ticket must therefore be in the name of the Train+ holder.

However, you can perfectly buy tickets for several passengers at the same time, whether they are Train+ or not. Simply provide the details of each passenger (age category and, if applicable, the personal Train+ number of each other Train+ beneficiary). Our system will automatically apply the best fare for each passenger.

• at our ticket desks and ticket machines, Train+ is available on your MoBIB card or in paper format (QR code)
• on the website or in the app, Train+ is available online and is immediately linked to your My SNCB-NMBS account.

Each time you purchase a train ticket, simply identify yourself as a Train+ holder:

• via the SNCB website and app: as you are logged in with your My SNCB-NMBS account, you are automatically recognised as a Train+ holder for the entire duration of your Train+ validity. We will therefore automatically show you the reduced fares to which you are entitled.
  
  
• at the ticket vending machines or ticket desks: when entering your passenger details, you can either:
  
  • scan your Train+ QR code (from your smartphone or from a printed version)
  • enter your Train+ number manually
  • present your MoBIB card (if Train+ was stored on your MoBIB card)

Yes, of course!

If you have a My SNCB-NMBS account (if not, create it for free), you can link Train+ to your account at any time by scanning your Train+ QR code or entering your Train+ number manually. 

This will allow you to purchase discounted tickets at any time on the website and via the app.

What's more, by linking Train+ to your My SNCB-NMBS account, you can always retrieve your Train+ data via your account if you lose your QR code or MoBIB card.

Online: yes

To buy your ticket on the website and in the app (with or without Train+), you must log in to your My SNCB-NMBS account anyway.

If you join Train+ online, Train+ will be linked to your account so you are automatically recognised each time you buy tickets and have immediate access to your reduced fares.

At the station: no

If you join Train+ and if you buy your tickets at the station (from ticket machines or at the ticket office), you do not need to use a My SNCB-NMBS account: Train+ will be issued to you in paper format (with a QR code) or on your MoBIB card.

Each time you buy a ticket from a ticket machine or ticket office, you must scan your QR code (or enter your Train+ number manually) or present your MoBIB card to access your reduced fares.

That said, even if you buy your tickets at the station, it's alaways a good idea to link Train+ to your My SNCB-NMBS account. That way, if you lose your MoBIB card or QR code, you can still retrieve your Train+ data from your account.

Depending on whether it was created online or at the station, your Train+ number can come in two different formats:

• 123456789101 (a sequence of 12 digits)
• AC-KQ20CX87Q (an alphanumeric sequence of 9 characters preceded by ‘AC-’)

And of course, it also comes in the form of a QR code, which is easy to scan in the app, at ticket machines or at ticket offices.

1. Check the station spelling.
2. For international stations, with the exception of border stations (Maastricht, Aachen, Roosendaal, Lille, Maubeuge, Aulnoye-Aymeries, Luxembourg), you cannot buy tickets at sncb.be. Buy your tickets for these destinations via SNCB International.
3. There may be a technical problem. Please try again by reloading the page.

Check that the ticket you are looking for matches your search terms (single journey, return journey, date, type of class ...). For example, the weekend rate will only appear if you have selected a travel date from Saturday to Sunday.

If you want to travel internationally, you can book your trip and buy your ticket on the b-europe.com website.

Several possibilities :

1. The code is incorrect: check each character (letter O, zero, number 1, uppercase i...).
2. The unique code has already been used.
3. The code does not correspond to the product in question.

If the problem persists, contact us on +32 607 30 00 or via Facebook.

To travel to Brussels Airport-Zaventem, you will have to pay an extra charge. This charge is usually already included in the price of your train ticket, but this is not always the case.

You must add a Brussels Airport Supplement to your shopping cart if you are travelling with one of the following tickets: Pass (Youth Multi, Standard Multi, etc.), Thalys or Eurostar Ticket with supplement 'Any Belgian Station', Requirement 65 B for Proximus and bpost.

No, you are free to choose the train that suits you best within the selected time slot.

To delete tickets from your shopping basket, use the small dustbin icon to the right of the selected products.

You can buy a train ticket at the earliest 30 days before your journey. Some tickets do not allow you to travel every day of the week (e.g. Weekend Ticket, Discovery Ticket ...).

For some tickets you are required to buy a return journey (e.g. Discovery Ticket). The type of journey you cannot select is then shown in grey.

Children under the age of 12 do not have to buy a ticket if they board with a passenger over 12 with a valid ticket. A maximum of 4 children travelling free of charge is allowed per paying passenger.

Children under the age of 12 must purchase a ticket if they board the train alone or if the maximum of 4 children travelling free of charge per paying passenger is reached. In this case, the purchase of a ticket is necessary.

Train tickets are valid for a one-way journey between two stations, on the selected date, in the train of your choice, according to the selected time slot:

• Off-peak hours: departure from Monday to Friday between 00:00 and 06:00, from 09:00 to 16:00, and from 18:00 to 00:00.
• Peak hours: departure from Monday to Friday from 06:01 to 08:59, and from 16:01 to 17:59.
• Weekends (Saturday and Sunday) and Public holidays: departure possible all day.

You may board the train of your choice within the selected time slot, but tickets are for single use only.

No, your ticket is valid for a single journey within the selected time slot.

If you want unlimited travel within an area, opt for a Citypass or an Brupass (XL) Season Ticket (train-metro-tram-bus). If your Season Ticket includes the mention "Zone" (e.g. Zone Namur), you are allowed to travel freely within that zone with your pass.

Your step accompanies you on the train free of charge, without a special ticket. Please note that in the case of an electric scooter, the battery must be removed and the scooter switched off.

The following are accepted free of charge on board the train :

• briefcases, backpacks, suitcases...
• wheelchairs (manual or electric)
• children's prams
• folding bicycles, unicycles, scooters...
• portable musical instruments
• sports equipment (e.g. skis)

Maximum 3 pieces per traveller (max. total weight 30 kg). Place your luggage in the spaces provided above and below your seat.

If you are travelling with a non-folding bicycle, you must purchase a Bike Supplement.

It is not possible to buy tickets for different stations and/or dates at the same time. For different journeys, please buy your tickets trip by trip.

Not yet, but we are working on it. All the payment methods available at the moment are displayed in the drop-down list that is proposed to you when you validate your shopping cart.
Discover all the payment methods accepted via our different channels.

We do not yet accept all email formats, but we are working on it. For example, if your email address has a special character or a domain name unknown to our systems, it will not be accepted. Please place your order with a different email address.

The means of payment on the website are : Bancontact, Visa, MasterCard, American Express, Homebanking.

It is currently not possible to pay for your tickets via iDEAL.

Try renewing your subscription using a different web browser. If this does not work, contact us on +32 607 30 00 or via social networks (Facebook and WhatsApp).

You can renew your subscription to a MoBIB card if it starts before the expiry date of the card. If you have a valid subscription to an expired MoBIB card, you can continue to use the card until the end of your subscription. For all future purchases after the expiry date of the MoBIB card, you must buy a new MoBIB card, otherwise you will not be able to renew your subscription.

Once your SNCB MoBIB card has expired, you can buy a new card at our offices. This is valid for 5 years from the date of replacement. The cost of creating a new MoBIB card is € 6.

No additional fee will be charged to replace your current subscriptions.

If you have a personalised STIB/MIVB MoBIB card (with your name and a photo of yourself on it), register it in our systems before buying your season ticket online.

If you don't have a personalised MoBIB card, you can also order one online.

Check out the frequently asked questions about Discovery Ticket.

Through our website, you can purchase tickets and Discovery Tickets. You can also purchase and renew Train+, your season ticket (Standard, Unlimited, Student, Flex), Citypass and Combined TEC-STIB-De Lijn Subscription. You can also renew your Student Multi but not purchase it.

For your comfort, you can buy your validations (renewals) from 31 days up to 5 days before your travel date.

You can buy your tickets from up to 31 days before you wish to travel until the moment you board the train.

When purchasing a ticket through our website, you have two options to receive your ticket: PDF or eID. If you opt for PDF, you can print your ticket or display it on the screen of a tablet, smartphone or laptop computer. If you would prefer to use your eID, the train conductor will check your ticket via your Belgian electronic identity card.

Yes. Tickets purchased online are personalised, so you simply have to enter the surnames and first names of the people travelling in the corresponding fields. If you choose to have the tickets delivered to their electronic identity card, make sure you add their national registration number.

No. A ticket purchased online is only valid for the person named on the ticket. Therefore, it cannot be transferred to anybody else.

Yes. To order a ticket using your identity card, you simply need to enter your national registration number during the purchase.

No, the email is nothing more than a confirmation of your purchase. If you have chosen to receive your ticket in PDF format, the PDF will be attached to this email and you will be able to print out the ticket(s) or show them to the train conductor on your smartphone, tablet or laptop computer screen during the ticket inspection.

After purchasing your ticket, you will receive a confirmation email with your national number.

A Pet Supplement must always bear the name of the person travelling with the animal.

You can still get a PDF version of your ticket. To do so, contact our Customer Service (by form or telephone) and they will send you a copy of your order by email with a PDF ticket attached.

You can interrupt the purchase at any time without any charge to your credit card as long as you have not yet consented to the payment.

If you are unable to print your ticket, you can always show the PDF version of the ticket to the train conductor on a smartphone or tablet in good working order.

Within a few minutes of completing your purchase, you will receive a confirmation email (with your PDF ticket in attachment if you have chosen this delivery method).

If you do not receive this email within 5 minutes of completing your purchase, please contact Customer Services (by form or telephone).

To be valid, a ticket must be printed in A4 format, in portrait mode and at 100% size. We recommend you avoid using economical or quick printing modes. If certain data is illegible or missing, the ticket will be invalid, and the train conductor will have to issue a Statement of irregularity.

A train ticket bought online is unfortunately non-exchangeable and non-refundable.