Frequently Asked Questions

  1. Check the station spelling or the name of the Discovery Ticket.
  2. For international stations, with the exception of border stations (Maastricht, Aachen, Roosendaal, Lille, Maubeuge, Aulnoye-Aymeries, Luxembourg), you cannot buy tickets at Buy your tickets for these destinations via SNCB International.
  3. There may be a technical problem. Please try again by reloading the page.
Check that the ticket you are looking for matches your search terms (single journey, return journey, date, type of class ...). For example, the Weekend Ticket (return) will only appear if you have set your travel dates from Friday to Sunday. And a Senior Ticket will only appear in the list if you have selected a return journey. We always try to offer you the best tickets based on your search query.

In addition, not all tickets are for sale online (e.g. new season tickets, passes for multiple journeys ...).
Several possibilities :
  1. The code is incorrect: check each character (letter O, zero, number 1, uppercase i...).
  2. The unique code has already been used.
  3. The code does not correspond to the product in question.
If the problem persists, contact us on 02/528 28 28 or via social networks (Facebook et Twitter).
To travel to Brussels Airport-Zaventem, you will have to pay an extra charge. This charge is usually already included in the price of your train ticket, but this is not always the case.

You must add a Brussels Airport Supplement to your shopping cart if you are travelling with one of the following tickets: Senior Ticket (only for the return journey), Youth Holidays, Pass (Youth Multi, Standard Multi, Local Multi, etc.), Thalys or Eurostar Ticket with supplement 'Any Belgian Station', Requirement 65 B for Proximus and bpost.
A ticket can only be used once on the selected date, with no time restriction (unless otherwise specified for the type of ticket, e.g. Senior Ticket). In other words, when you buy a ticket on a specific date, you can make your journey at the time of your choice.
To edit or delete tickets from your shopping basket, use the pencil icon to the right of the selected products.

Do you have a problem or question regarding your online purchase?

You can buy a train ticket at the earliest 30 days before your journey. Some tickets do not allow you to travel every day of the week (e.g. Weekend Ticket, Discovery Ticket ...). The dates that you cannot select are then shown in grey.
Some tickets are only available in 1st or 2nd class (e.g. Class upgrade, Youth Holidays). The class that you cannot select is then shown in grey.
For some tickets you are required to buy a return journey (e.g. Senior Ticket, Discovery Ticket). The type of journey you cannot select is then shown in grey.
Children under the age of 12 do not have to buy a ticket if they board with a passenger over 12 with a valid ticket. A maximum of 4 children travelling free of charge is allowed per paying passenger.

Children under the age of 12 must purchase a ticket if they board the train alone or if the maximum of 4 children travelling free of charge per paying passenger is reached. In this case, the purchase of a Kids Ticket is necessary.
When purchasing your return ticket to Charleroi Airport, please buy 2 single tickets to and from Charleroi Airport instead of one return ticket. This has no impact on the price of your trip.
A Senior Ticket is a return ticket. It is only available for purchase if you have selected a return ticket. We always try to offer you the best tickets for your search criteria.
Train tickets are for single use only. They are valid for 1 single journey or 1 return journey on the date mentioned on the ticket. You can board the train of your choice (except for time restrictions as for the Senior Ticket, the Discovery Ticket...).

A train ticket does not allow unlimited travel. If you want to travel several times on the same route, you can opt for a season ticket or a Youth Holidays.
Train tickets are for single use only. They are valid for 1 single journey or 1 return journey on the date mentioned on the ticket. You can board the train of your choice (except for time restrictions as for the Senior Ticket, the Discovery Ticket...).

If your origin or destination is part of a zone, you can get on or off at any of the stations that are part of that zone. More information about the zones.

If you want unlimited travel within an area, opt for a City Pass or an Brupass (XL) subscription (train-metro-tram-bus).
Your step accompanies you on the train free of charge, without a special ticket. Please note that in the case of an electric scooter, the battery must be removed and the scooter switched off.

The following are accepted free of charge on board the train :
  • briefcases, backpacks, suitcases...
  • wheelchairs (manual or electric)
  • children's prams
  • folding bicycles, unicycles, scooters...
  • portable musical instruments
  • sports equipment (e.g. skis)
Maximum 3 pieces per traveller (max. total weight 30 kg). Place your luggage in the spaces provided above and below your seat.

If you are travelling with a non-folding bicycle, you must purchase a Bike Supplement.
It is not necessary to make multiple transactions to buy several tickets even if they are different. When you have a (or several) ticket(s) in your shopping cart and want to add more tickets (with different origin/destination, date or class), click on the link at the top of the page (go back or choose another ticket) to return to the shopping page. Perform a new search and add the desired additional ticket(s) to your shopping cart. You will then be able to pay for your entire basket at once by clicking on 'Complete order'.
Not yet, but we are working on it. All the payment methods available at the moment are displayed in the drop-down list that is proposed to you when you validate your shopping cart.
Discover all the payment methods accepted via our different channels.
We do not yet accept all email formats, but we are working on it. For example, if your email address has a special character or a domain name unknown to our systems, it will not be accepted. Please place your order with a different email address.
The means of payment on the website are : Bancontact, Visa, MasterCard, American Express, Homebanking.

It is currently not possible to pay for your tickets via iDEAL.
Try renewing your subscription using a different web browser. If this does not work, contact us on 02/528 28 28 or via social networks (Facebook, Twitter and WhatsApp).
You can renew your subscription to a MoBIB card if it starts before the expiry date of the card. If you have a valid subscription to an expired MoBIB card, you can continue to use the card until the end of your subscription. For all future purchases after the expiry date of the MoBIB card, you must buy a new MoBIB card, otherwise you will not be able to renew your subscription.

Once your SNCB MoBIB card has expired, you can buy a new card at our offices. This is valid for 5 years from the date of replacement. The cost of creating a new MoBIB card is € 5.

No additional fee will be charged to replace your current subscriptions.
The Youth Holidays 1 week or 1 month is placed on a MoBIB card that is already registered in the SNCB database. Buy here a Youth Holidays (valid during school holidays). 

No MoBIB card yet? Go to the ticket office of the nearest station to buy one ( €5 production cost for a validity of 5 years).

Is your MoBIB card not recognised by the website? Go to the ticket office of the nearest train station free of charge to register it in our database.
Check out the frequently asked questions about Discovery Ticket.

General terms and conditions

On our website, you can buy standard tickets, some reduced fare tickets and Discovery Ticket. You can also renew your Section, Rail Network, Student, Half-time, Combined TEC-STIB-De Lijn season ticket, your City Pass and Student Multi.

For your comfort, you can buy your validations (renewals) from 31 days up to 5 days before your travel date.

You can buy your tickets from up to 31 days before you wish to travel until the moment you board the train.

When purchasing a ticket through our website, you have two options to receive your ticket: PDF or eID. If you opt for PDF, you can print your ticket or display it on the screen of a tablet, smartphone or laptop computer. If you would prefer to use your eID, the train conductor will check your ticket via your Belgian electronic identity card.

Yes. Tickets purchased online are personalised, so you simply have to enter the surnames and first names of the people travelling in the corresponding fields. If you choose to have the tickets delivered to their electronic identity card, make sure you add their national registration number.
No. A ticket purchased online is only valid for the person named on the ticket. Therefore, it cannot be transferred to anybody else.
Yes. To order a ticket using your identity card, you simply need to enter your national registration number during the purchase.
No, the email is nothing more than a confirmation of your purchase. If you have chosen to receive your ticket in PDF format, the PDF will be attached to this email and you will be able to print out the ticket(s) or show them to the train conductor on your smartphone, tablet or laptop computer screen during the ticket inspection.
After purchasing your ticket, you will receive a confirmation email with your national number.
A Pet Supplement must always bear the name of the person travelling with the animal.
You can still get a PDF version of your ticket. To do so, contact our Customer Service (by form or telephone) and they will send you a copy of your order by email with a PDF ticket attached.
You can interrupt the purchase at any time without any charge to your credit card as long as you have not yet consented to the payment.

Printing tickets

If you are unable to print your ticket, you can always show the PDF version of the ticket to the train conductor on a smartphone or tablet in good working order.

Within a few minutes of completing your purchase, you will receive a confirmation email (with your PDF ticket in attachment if you have chosen this delivery method).

If you do not receive this email within 5 minutes of completing your purchase, please contact Customer Services (by form or telephone).
To be valid, a ticket must be printed in A4 format, in portrait mode and at 100% size. We recommend you avoid using economical or quick printing modes. If certain data is illegible or missing, the ticket will be invalid, and the train conductor will have to issue a Statement of irregularity.
A train ticket bought online is unfortunately non-exchangeable and non-refundable.
The SNCB Customer Service is happy to help you by phone, every day from 7am to 9.30pm on 02 528 28 28.