Our website offers you two different payment methods for buying your tickets online (here are the accepted payment methods). In both cases, we will transfer you to the payment server, which processes your payment using the most secure technology available.

  • Payment via Home Banking:

Your payment is processed in the same way as if you were using Home Banking. Depending on the bank, you may still have to enter an additional code via a Digipass.

  • Payment by credit card:

Simply enter your credit card details into the payment server.

You can use your SNCB code to purchase the ticket for which you received the code. All you need to do is enter the code alongside the passenger’s name. A separate code is needed for each passenger. Each code can only be used once.
If you code is not accepted, please contact our Customer Service (by form or telephone).
You can use your Eco-cheques to purchase a travel ticket or Multi (excluding Student Multi) for national rail travel. To do so, please visit a station ticket counter or a vending machine.

You can find out more on our Eco-cheques page.
Do you need a proof of payment or invoice of your purchased tickets?
  1. Fiscal certificate or traveller's certificate
    For train season tickets, you can request a traveller certificate request every year via your online My SNCB account. You can make such an application for your season tickets from the last 5 years. You can use this certificate to contribute to your taxes. We will send it to you by email. For more information, visit the site of the FOD Financiën or your local tax office.

  2. For employers with a Business contract
    You will find all your administrative documents linked to your contracts and ticket purchases in the NMBS Business Portal. For more info, contact the Business Centre via 02 528 25 28 (Mon-Fri from 9am-17pm) or via the contact form.

  3. Purchase and payment receipts
    When you buy a train ticket via the website or the SNCB app, you will automatically receive a confirmation email that lists your purchase and the amount of your tickets. You can use this email as official proof of payment.
Yes, our payment systems in the station (counters and vending machines) are equipped with contactless technology.
The SNCB Customer Service is happy to help you by phone, every day from 7am to 9.30pm on 02 528 28 28.