Purchasing and payment via the SNCB app (iOs and Android)

• Off-peak hours: boarding Monday to Friday from midnight to 6 a.m., from 9 a.m. to 4 p.m., and from 6 p.m. to midnight
• Peak hours: boarding departing Monday to Friday from 6.01am to 8.59am, and from 4.01pm to 5.59pm.
• Weekends (Saturday and Sunday): all-day boarding.
• Public holidays: all-day boarding.

If your journey is constituted of several connecting trains, it is the first leg of your journey that determines whether the “Off-peak” or “Anytime” fare applies.

No, Train+ is personal and non-transferable. The reduced-fare ticket must therefore be in the name of the Train+ holder.

However, you can perfectly buy tickets for several passengers at the same time, whether they are Train+ or not. Simply provide the details of each passenger (age category and, if applicable, the personal Train+ number of each other Train+ beneficiary). Our system will automatically apply the best fare for each passenger.

• at our ticket desks and ticket machines, Train+ is available on your MoBIB card or in paper format (QR code)
• on the website or in the app, Train+ is available online and is immediately linked to your My SNCB-NMBS account.

Each time you purchase a train ticket, simply identify yourself as a Train+ holder:

• via the SNCB website and app: as you are logged in with your My SNCB-NMBS account, you are automatically recognised as a Train+ holder for the entire duration of your Train+ validity. We will therefore automatically show you the reduced fares to which you are entitled.
  
  
• at the ticket vending machines or ticket desks: when entering your passenger details, you can either:
  
  • scan your Train+ QR code (from your smartphone or from a printed version)
  • enter your Train+ number manually
  • present your MoBIB card (if Train+ was stored on your MoBIB card)

Yes, of course!

If you have a My SNCB-NMBS account (if not, create it for free), you can link Train+ to your account at any time by scanning your Train+ QR code or entering your Train+ number manually. 

This will allow you to purchase discounted tickets at any time on the website and via the app.

What's more, by linking Train+ to your My SNCB-NMBS account, you can always retrieve your Train+ data via your account if you lose your QR code or MoBIB card.

Online: yes

To buy your ticket on the website and in the app (with or without Train+), you must log in to your My SNCB-NMBS account anyway.

If you join Train+ online, Train+ will be linked to your account so you are automatically recognised each time you buy tickets and have immediate access to your reduced fares.

At the station: no

If you join Train+ and if you buy your tickets at the station (from ticket machines or at the ticket office), you do not need to use a My SNCB-NMBS account: Train+ will be issued to you in paper format (with a QR code) or on your MoBIB card.

Each time you buy a ticket from a ticket machine or ticket office, you must scan your QR code (or enter your Train+ number manually) or present your MoBIB card to access your reduced fares.

That said, even if you buy your tickets at the station, it's alaways a good idea to link Train+ to your My SNCB-NMBS account. That way, if you lose your MoBIB card or QR code, you can still retrieve your Train+ data from your account.

Depending on whether it was created online or at the station, your Train+ number can come in two different formats:

• 123456789101 (a sequence of 12 digits)
• AC-KQ20CX87Q (an alphanumeric sequence of 9 characters preceded by ‘AC-’)

And of course, it also comes in the form of a QR code, which is easy to scan in the app, at ticket machines or at ticket offices.

You will receive a purchase confirmation by email as soon as your payment has been received, and your ticket will appear in the ‘Purchases’ section of the app. If your ticket still hasn’t appeared within 5 minutes of the purchase confirmation, please contact us (by form or by telephone).

No. A ticket purchased through the App can only be displayed on the smartphone/tablet used to buy it by the lead passenger. The lead passenger is the passenger whose date of birth is entered when purchasing the ticket.

No. All passengers must have a valid travel ticket before boarding the train. You can easily purchase your ticket online, through the App, at the ticket vending machine, or at the ticket counter.

The date of birth of the lead passenger is required when purchasing a ticket through the App. This information is not retained by SNCB but is used to generate certain security codes. We would ask you to please make sure the date of birth entered is correct. Using an incorrect date of birth with generate an invalid security code, and the passenger will not hold a valid ticket.

Yes. You can buy your ticket through the App up to 30 days in advance.

Of course. Thanks to the updated purchase flow, the app automatically suggests the best travel options based on your age, departure and arrival stations, and any discounts. This way, you get the best prices.

Yes, on condition that the lead passenger is carrying proof of ID and the smartphone/tablet on which the ticket was purchased. The smartphone/tablet must, of course, be turned on and in good working order during the ticket inspection.

No, the confirmation email is not a valid ticket, it is simply a confirmation of your purchase. You may be able to use the reference details from this email when contacting our Customer Service if you encounter problems when purchasing this ticket or at a later stage.

Travelling with a ticket purchased through the App is simple. All you need to do is show the ticket in the ‘Purchases’ section of the App on the smartphone/tablet, in good working order, used when purchasing the ticket.

No. A screen capture of a ticket purchased through the App is never valid because the ticket contains dynamic elements required at the inspection. A ticket purchased through the App can only be displayed on the smartphone/tablet used to buy it by the lead passenger. The lead passenger is the passenger whose date of birth is entered when purchasing the ticket.

With our new ticketing system on the website and app, you’ll now receive a separate ticket for each leg of your journey. This means a round trip counts as two tickets — even if you're travelling there and back on the same day.

If for any reason you are unable to show your ticket to the train conductor during the inspection, he or she will have to issue a Statement of irregularity (document C170) so you can continue your journey.

To avoid paying the amount mentioned in the statement of irregularity, get in touch with our Customer Service as soon as possible using this form and don’t forget to attach proof of initial purchase. No administration fee will be charged.

You can show the inspector any document that proves your identity. If you don’t have any such document on you, the train conductor will have to issue a Statement of irregularity (document C170) so you can continue your journey.

To avoid paying the amount mentioned in the statement of irregularity, get in touch with the Customer Service as soon as possible using this form, remembering to attach proof of initial purchase. Fixed administrative costs will be applied to your request to remedy your statement of irregularity.

Yes. The confirmation email is not required to travel, only the ticket in the ‘Purchases’ section of the App on the smartphone/tablet, in good working order, used to make the purchase.

You will receive a purchase confirmation by email as soon as your payment has been received, and your ticket will appear in the ‘Purchases’ section of the app. If your ticket still hasn’t appeared within 5 minutes of the purchase confirmation, please contact us (by form or by telephone).

Inform the conductor before boarding the train. The conductor will issue a Statement of irregularity (document C170) so you can travel.

To avoid paying the amount mentioned in the Statement of irregularity, get in touch with the Customer Service as soon as possible using this form. No administrative fees will be charged to verify your request to remedy your situation if it is apparent that your Statement of irregularity was issued outside of Customer Service’s normal business hours.

The train conductor has issued you a Statement of irregularity that allowed you to continue on your journey and has asked you to go to a ticket counter at an SNCB train station within 14 calendar days (including the date of issue) to rectify your situation.

If you would like to contest the Statement of irregularity and avoid paying the associated cost because you had purchased a valid ticket but were not able to produce it during the inspection, please contact the Customer Service using this form. Carefully fill in the form, enter the number of the Statement of irregularity C170 in the “Dossier number” section and do not forget to attach the initial proof of purchase. We will get back to you as soon as possible.

Our sales system only recognises standard alphabet letters. If your name contains an accent or special character, such as the German ü or the Spanish Ñ, please replace it by standard letter when entering your personal information. If not, we cannot guarantee your transactions will be successfully completed.