On-board fare or request for an adjustment
- Have you received a Penalty Fare Notice from a SNCB agent? Use the form below to contact our Customer Service to obtain further information or to contest your fine. To pay your Penalty Fare Notice, check this webpage.
- Please complete the form with only the details of the passengers to whom the statement of irregularity is addressed.
- You must complete one form per passenger (group requests are not accepted).
Currently, the average response time for this type of request is 30 days.
Submission of the form may take a few seconds, please wait.