Regularisation request form

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

high speed train (Eurostar, TGV, ICE)

Include slower trains

No Yes

Have you received a Penalty Fare Notice from a SNCB-NMBS agent? Use the form below to contact our Customer Service to obtain further information or to contest your fine. To pay your Penalty Fare Notice, check this webpage.
Please complete the form with only the details of the passengers to whom the statement of irregularity is addressed.
You must complete one form per passenger (group requests are not accepted).

Currently, the average response time for this type of request is 30 days.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Your request is about (*)

Please describe your request in detail (*)

Attach the Penalty Fare Notice you received from our agents. If you want to attach multiple documents, please select them all together.

Reference of your irregularity. The reference can be found on the document received from our agents (*).

Do you have a discount card?

MoBIB-card number

Date of the incident (*)

Departure station (*)

Departure hour (*)

minute (*)

Destination station (*)

Train number

Title (*)

Mister

Miss/Madam

Does not wish to specify

Traveler surname (*)

Traveler firstname (*)

Email address (*)

Date of birth (*)

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Land (*)

Mobile or phone No. (*)

Bank account number (IBAN) Ex: BE12123412341234 (*)

We treat your data as personal. Click here for our data protection policy.

Submission of the form may take a few seconds, please wait.

Travel Information

Latest info

Services in the train

Prepare for your journey

Multimodality

Tickets & Railcards

Tickets and railcards by age

Supplements

Discount tickets for excursions

Airports

Group

Travelling outside Belgium

Station Info

SNCB-NMBS stations

Parking

Services in the train station

Regulations and safety

Travel ideas

(Re)discover Belgium

Day trips

Newsletter

For employers and employees

For employees

For employers

Contact for companies

International travel

Local cross-border destinations

Favourite destinations in Europe

Travel ideas

Customer Service

Download

Request

Plan your journey

Frequently Asked Questions

Third party services

Services to railway undertakings

Procurement

Maintenance services for miscellaneous third parties and sales

Mobility service provider

Jobs (coming soon)

Real estate offer

About SNCB-NMBS (coming soon)

Contact