Currently, the average response time for this type of request is 20 days.
  • Have you received a Penalty Fare Notice from a SNCB agent? Use the form below to contact our Customer Service to obtain further information or to contest your fine. To pay your Penalty Fare Notice, check this webpage.
  • Please complete the form with only the details of the passengers to whom the statement of irregularity is addressed.
  • You must complete one form per passenger (group requests are not accepted).
We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields
We treat your data as personal. Click here for our data protection policy.

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