Is your train delayed? Do you need assistance during your journey, but information is hard to find? An unpleasant experience indeed. So what happens next?

Rail passengers have rights that are laid down in EU regulation (read summary). This regulation contains a range of measures designed to defend the interests of rail passengers and ensure their rights, including:

  • the right to information to prepare a journey
  • the right to accessible information and assistance in the event of reduced mobility
  • the right to compensation in the event of a delay during the journey

For a comprehensive overview of your rights, please consult the Guide of the European Commission on rail passengers' rights. The full list of authorities responsible for enforcing these regulations can be found on this page.

SNCB's conditions of carriage strictly comply with the obligations laid down in these regulations and, for some points, go even further by granting you more protection and comfort (e.g. more advantageous compensation in the event of travel delays or, in certain cases, more advantageous booking periods for assistance for people with reduced mobility).

* Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations.

Have you been delayed when travelling on the national rail network? You can obtain compensation for the inconvenience caused under certain conditions.