With your My SNCB account, you can access six features, whenever and wherever you need them. Through your account, you can renew or consult information about your season ticket, book assistance for reduced mobility passengers, update your profile, get a passenger certificate, and receive our newsletters to keep you up to date with the latest new products, offers and travel deals!
Try these solutions first:
  • Certify your My SNCB account with itsme® : create your account on www.itsme-id.com, download the application on your smartphone and log in, enter your mobile phone number in the itsme® certification form of your My SNCB account and confirm the connection from your smartphone.
  • Certify your My SNCB account with an electronic identity card reader: install the eID software on your computer from www.eid.belgium.be, use the certification tool via an identity card reader from your My SNCB account.
  • Certify your account by digitally sending a copy of your identity card: attach a high quality photo of your identity card via the My SNCB account certification form.
If none of the solutions proposed above has enabled you to certify your My SNCB account, please contact us via this form. To ensure the most efficient technical support possible, please fill in these fields accurately.
There is no limit to the number of season tickets you can manage in your My SNCB account.
However, the maximum number of season tickets you are allowed per MoBIB card is 8.
Yes, it is possible as long as your card has already been registered at one of our ticket counters.

When creating your personalised My SNCB space, an automatic search is launched to find any season tickets corresponding to your account information. If season tickets with similar criteria are found in the database, they will be automatically linked to your My SNCB account.

If your season ticket is not appearing, it may be because there are no matches between the data you entered and the data we have in our database. Make sure that there are no typing errors in the information you provided when creating your My SNCB account and that you entered your official first name in full, for example.

If you still can’t see your season ticket, contact us via this form.

Please note: if you have just created your account, please wait a few minutes before consulting information linked to your season tickets to give your account time to synchronise with our database.
Each year, you can request a passenger certificate via your online My SNCB account. A request may be submitted for the previous 5 completed years. This certificate can be used for tax purposes.

For further information, please visit the website www.finances.belgium.be or contact your local tax office.

Your certificate will be sent to you by email.
For any other questions about the use of your My SNCB account, contact our Customer Service via this contact form.
The SNCB Customer Service is happy to help you by phone, every day from 7am to 9.30pm on 02 528 28 28.