Don't worry, it happens to everyone.

There are 2 scenarios depending on the type of season ticket:

  1. You are travelling using a Standard Season Ticket, Student Season Ticket, Unlimited Season Ticket, MTB Season Ticket, City Pass, Unlimited Travel or a discount card/valid ticket document (Journalist Ticket, Blind or Partially Sighted discount card, Free Carer Card, Large Families Ticket for a child under the age of 12, National Recognition Status Card, Police Card or Member of Parliament Card:

    • Purchase a ticket at the 'On-board ticket price' (price of the ticket + € 7). Report to a ticket office of your choice within 14 calendar days (including the date of travel) together with your season ticket/valid document as of the date of travel and with your ticket at the 'On-board ticket price'. The price of this ticket will be refunded to you in full.

    • If you do not buy the ticket at the 'On-board ticket price' (for whatever reason), the conductor will draw up a statement of irregularity for you (fee of € 75). You must then report to a ticket office of your choice within 14 calendar days (including the date of travel) together with your season ticket/valid document as of the date of travel and with your statement of irregularity. This will be cancelled and so the € 75 fee will no longer be payable.

  2. You are travelling using a Half-Time Season Ticket, Student Multi, 10-Journey Card, Youth Holidays, Standard Multi, Youth Multi or Railease:

    • You will be considered to be a passenger without a valid ticket. You will therefore need to purchase a ticket at the 'On-board ticket price' (price of the ticket + € 7). This ticket is non-transferable and non-refundable.

    • If you do not buy the ticket at the 'On-board ticket price' (for whatever reason), the conductor will draw up a statement of irregularity for you (fee of € 75).
Go to the ticket office and can apply for a duplicate of your validation or a duplicate of the main card and validation, except for Half-Time Abonnement and Student Multi.

Have you lost your MoBIB card? Find out about what solutions there are for recovering your MoBIB card and your season ticket.

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