Don't worry, it happens to everyone.

There are 2 scenarios depending on the type of season ticket:

1. You are travelling using a Standard Season Ticket, Student Season Ticket, Unlimited Season Ticket, MTB Season Ticket, City Pass, Unlimited Travel or a discount card/valid ticket document (Journalist Ticket, Blind or Partially Sighted discount card, Free Carer Card, Large Families Ticket for a child under the age of 12, National Recognition Status Card, Police Card or Member of Parliament Card:

  • Purchase a ticket at the 'On-board ticket price' (price of the ticket + € 7). Report to a ticket office of your choice within 14 calendar days (including the date of travel) together with your season ticket/valid document as of the date of travel and with your ticket at the 'On-board ticket price'. The price of this ticket will be refunded to you in full.
  • If you do not buy the ticket at the 'On-board ticket price' (for whatever reason), the conductor will draw up a statement of irregularity for you (fee of € 75). You must then report to a ticket office of your choice within 14 calendar days (including the date of travel) together with your season ticket/valid document as of the date of travel and with your statement of irregularity. This will be cancelled and so the € 75 fee will no longer be payable.

2. You are travelling using a Half-Time Season Ticket, Student Multi, 10-Journey Card, Youth Holidays, Standard Multi, Youth Multi or Railease:

  • You will be considered to be a passenger without a valid ticket. You will therefore need to purchase a ticket at the 'On-board ticket price' (price of the ticket + € 7). This ticket is non-transferable and non-refundable.
  • If you do not buy the ticket at the 'On-board ticket price' (for whatever reason), the conductor will draw up a statement of irregularity for you (fee of € 75).
Go to the ticket office and can apply for a duplicate of your validation or a duplicate of the main card and validation, except for Half-Time Abonnement and Student Multi.

Have you lost your MoBIB card? Find out about what solutions there are for recovering your MoBIB card and your season ticket.

The SNCB Customer Service is happy to help you by phone, every day from 7am to 9.30pm on 02 528 28 28.
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