General information

A MoBIB card is valid for 5 years from the date of issue.
In practice, you'll be able to renew season ticket stored on your MoBIB card if it begins before your card's expiry date. If you have a currently valid season ticket on your expired MoBIB card, you can keep using the card until your season ticket expires. For all purchases to be made after your MoBIB card has expired, you will need to get a new one.

If your MoBIB card is expired or defective, or if it has been lost or stolen, you will need to contact the service that issued the card.

  • If your MoBIB Card was issued by TEC, you will have to go to one of their sales points and request a replacement. Your SNCB contract will usually be directly added to the new card as well. If this is not the case, you should go to an SNCB ticket counter with the new MoBIB card from TEC and request the synchronisation.
  • If your MoBIB card was issued by De Lijn, you will need to ask for a duplicate on the De Lijn website. The replacement will be sent to you by post. All the contracts originally present on the card will be automatically replaced. If this is not the case, you must go to a point of sale for the other operators, where you bought a still-valid travel ticket, and request synchronisation of your card.
  • If your MoBIB card was issued by the STIB, you will have to go to one of their sales points and request a replacement. Your SNCB contract will usually be directly added to the new card as well. If this is not the case, you should go to an SNCB ticket counter with the new MoBIB card from STIB and request the synchronisation.

How can you immediately recover your SNCB/STIB/TEC/De Lijn season ticket or any JUMP tickets loaded onto your lost, defective or stolen MoBIB card?

  • If you already have another MoBIB card in your name, we can add your season ticket to it (as long as this card is registered and linked to your customer account). You might have to go directly to the other operators’ sales points to synchronise your card.
  • If you do not have another MoBIB card in your name, you can create one at one of our ticket counters (at a cost of €5) and your season ticket can then be loaded onto it.
  • If you have chosen to add your JUMP tickets to a MOBIB Basic card and have lost it, unfortunately there's no way to get the balance of your JUMP tickets back.

If your SNCB MoBIB card is lost, stolen, expired or damaged, you can get a new one, with a 5-year validity period from the replacement date, by going to one of our ticket counters. The issuing cost for a new MoBIB card is €5.

No extra fees will be charged to replace your active season tickets.

If you don't already own a MoBIB card, you must go to a train station ticket counter with:

  • your electronic ID card (E-ID) or proof of identity (such as a paper or provisional passport or identity card);
  • €5, if your employer does not cover the MoBIB card issuing costs;
  • a statement from your employer if your transport expenses are covered and/or if a new main card needs to be issued;
  • the completed MoBIB card application form (pdf) complété.

If you are not already an SNCB season ticket holder, you should also take your filled-in season ticket application form (pdf).

<p>MoBIB, My SNCB and your eWallet</p>

When you buy a season ticket, an electronic wallet (better known as an eWallet) is automatically created for you. This eWallet is used for the payment of any compensation you receive in case of train delays. The compensation amounts remain available in your eWallet for one year. You can check the balance of your eWallet at any time on our website by going to your My SNCB account or at the ticket counter.
The eWallet is personal and is linked to your MoBIB card.
If you renew your season ticket online through your My SNCB account, you can use the funds in your eWallet to purchase your new season ticket.

To pay with your eWallet at the ticket counter, let the advisor know in advance and show them your MoBIB Card.

At the ticket counter, you can purchase all SNCB products related to domestic traffic (including travel vouchers). You can also renew the season ticket linked to your MoBIB card.

Via your My SNCB account, you can use the balance available in your eWallet to renew the season ticket linked to your MoBIB card.

SNCB products on your MoBIB card

The following tickets can be loaded onto your MoBIB card:

Exceptions :

You can link your MoBIB card number to your Cambio account. This means that when you present your MOBIB card at a car reader, Cambio identifies you as a customer and authorises vehicle access.
You can also use your MoBIB card to access the Villo service.

Yes, you can, provided that you already hold a MoBIB card in your own name registered at the SNCB ticket counter and linked to your customer account.

Your SNCB season ticket will be uploaded to this STIB, TEC or De Lijn card and you won't have to pay any issuing costs.

To be able to add a validation to a personalised MOBIB card via a ticket vending machine, you will need the following:

  • your card must have been registered in advance at one of our ticket counters and linked to your customer account.
  • you must have already purchased at least one validation at a ticket counter and uploaded this validation to the MoBIB card in question (or have already added your season ticket to said MOBIB card).

To find out more about how the ticket vending machines at the station work, take a look at the Ticket vending machine page.

5 days at most should be sufficient for your season ticket renewal to be validated.

You can load your renewal directly onto your MoBIB card by placing your card on an SNCB MoBIB card reader. As a reminder, the first validation of all season tickets must be made at one of our ticket counters.

If you want to transfer a JUMP ticket from one personalised card to another, you can do this at a SNCB ticket counter as long as the destination card has been previously registered at one of our ticket counters and the JUMP ticket was bought from the SNCB.

It is not possible to transfer a JUMP ticket from or to a MoBIB Basic card.

You can load a JUMP ticket onto a personalised MoBIB card that already contains a valid STIB season ticket. To travel with a third party, all you have to do is scan your MoBIB card twice at the card reader to validate a JUMP ticket.
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