For information purposes, we send you confirmation of your assistance booking by SMS (this SMS is free).

You will receive a confirmation SMS for each dossier. A dossier includes all the different types of assistance provided on the same day. If assistance is provided on different days, it will be split into different dossiers. You will receive a separate SMS for each dossier.
For example, if you book assistance every day for one month, you will get a separate confirmation SMS for each dossier: 20 bookings = 20 SMS.

The confirmation SMS is sent to you once the assistance booking procedure has been confirmed. If an assistance booking cannot be confirmed, the Contact Centre will get back in touch with you to suggest an alternative.

If your mobile number changes, please give us your new number when you make your booking by telephone or internet.

You will receive the SMS in your chosen language. If you receive a confirmation SMS in the wrong language, please let the Contact Centre know through the contact form or by telephone.

The SMS starts with the words “SNCB Assistance”. It summarises the basic details of your assistance booking (SNCB Assistance, dossier number, date, departure time, departure station, destination station and the return time and return station where applicable). The SMS is limited to 160 characters.

  • If you have a Belgian mobile phone number, the confirmation SMS will be sent from 8833.
  • If you have a foreign mobile phone number, the confirmation SMS will be sent from a number that varies depending on your operator.

N.B.: station names are limited to a maximum of 15 characters.
For example: "Louvain-la-Neuve-Université" = "Louvain-la-Neuv"

  • Example for a single journey:

SNCB ASSISTANCE
dossier 2013-04-03-0001
05/04/2013
Outward 14:15
from Ottignies
to Brussels-Midi

  • Example for a return journey:

SNCB ASSISTANCE
dossier 2013-04-03-0001
05/04/2013
Outward 14:15
from Namur
to Brussels-Midi
Return 18:30

Please note that where a journey involves a change of trains, the connecting station is not given in the confirmation SMS.

  • For example: you are requesting assistance to travel from Ghent-St-Pierre to Ottignies. Assistance is booked during the transfer at Brussels-Midi, but it will not be mentioned in your confirmation SMS.

SNCB ASSISTANCE
dossier 2013-04-03-0001
05/04/2013
Depart 10:30
from Ghent-St-Pierre
to Ottignies
Return 18:30

  • Telephone bookings: When booking by telephone, ask our Contact Centre operator to send you a confirmation SMS.
  • Online bookings: When booking online, tick the field “I would like to receive confirmation of assistance by SMS” on the online form.
    This service is separate from the confirmation email you will receive if you make an online booking.

The confirmation SMS is sent to you once the assistance booking procedure has been confirmed. If an assistance booking cannot be confirmed, the Contact Centre will get back in touch with you to suggest an alternative.

It is not possible to make or change a booking by SMS.
The 8833 number is only used for sending assistance confirmations by SMS. It cannot be used to communicate with the Contact Centre.

To change or cancel assistance, get in touch with the Contact Centre (, (+32 (0)2 528 28 28 open every day from 7 a.m. to 9:30 p.m.).

To request assistance, contact the Contact Centre at least 24 hours before the start of your journey by: