Reaction form on services and complaints

There are currently a large number of people applying for this type of request. As we wish to deal with all queries with the attention that they deserve, our response times are currently significantly longer than usual.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Title (*)

Mister

Mrs

Surname (*)

Firstname (*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Country (*)

Mobile No.

Telephone No.

I am already a customer (*)

Date of occurence

Departure station

Departure hour

Departure minute

Train number

Transfer station

Destination station

Subject of the request (*)

Attach a document. If you would like to attach multiple documents, please select them together.

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