Reaction form on services and complaints

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Title (*)

Mister

Mrs

Surname (*)

Firstname (*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Country (*)

Mobile No.

Telephone No.

I am already a customer (*)

Date of occurence

Departure station

Departure hour

Departure minute

Train number

Transfer station

Destination station

Subject of the request (*)

Attach a document. If you would like to attach multiple documents, please select them together.

We treat your data as personal. Click here for our data protection policy.

Submission of the form may take a few seconds, please wait.