Reaction form on services and complaints

There are currently a large number of people applying for this type of request. As we wish to deal with all queries with the attention that they deserve, our response times are currently significantly longer than usual.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). * Required fields

Title

Mister

Mrs

Surname

First name

Email address

Date of birth

Street

Number

Mailbox

Post code

Town

Country

Mobile No.

Telephone No.

I am already a customer

Date of the incident

Departure station

Departure hour

minute

Train number

Transfer station

Destination station

Subject of request

Attach a document. I you would like to attach multiple documents, please select them all together.

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