When you buy a season ticket, an electronic wallet (better known as an eWallet) is automatically created for you. This eWallet is used for the payment of any compensation you receive in case of train delays. The compensation amounts remain available in your eWallet for one year. You can check the balance of your eWallet at any time on our website by going to your My SNCB account or at the ticket counter.
The eWallet is personal and is linked to your MoBIB card.
At the ticket counter, you can purchase all SNCB products related to domestic traffic (including travel vouchers). You can also renew the season ticket linked to your MoBIB card.

Via your My SNCB account, you can use the balance available in your eWallet to renew the season ticket linked to your MoBIB card.

If you renew your season ticket online through your My SNCB account, you can use the funds in your eWallet to purchase your new season ticket.

To pay with your eWallet at the ticket counter, let the advisor know in advance and show them your MoBIB Card.

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