Your My SNCB-NMBS account - My eWallet

When you buy a season ticket, an electronic wallet (better known as an eWallet) is automatically created for you. This eWallet is used for the payment of any compensation you receive in case of train delays. You can check the balance of your eWallet at any time on our website by going to your My SNCB-NMBS account or at the ticket counter.
The eWallet is personal and is linked to on or more season tickets on your MoBIB card.

If you renew your season ticket online through your My SNCB-NMBS account, you can use the funds in your eWallet to purchase your new season ticket.

To pay with your eWallet at the ticket counter, let the advisor know in advance and show them your MoBIB Card.

At the ticket counter, you can purchase any of SNCB-NMBS' travel tickets for the domestic rail service (including travel vouchers). You can also renew the train season ticket linked to your MoBIB card and your paper season ticket (Student Multi) there. 

Via your My SNCB-NMBS account, you can use the balance available in your eWallet to renew the season ticket linked to your MoBIB card.