Assist room for passengers with reduced mobility
At Bruxelles-Midi/Brussel-Zuid station, passengers with reduced mobility who have booked assistance service can check in at this new room and wait there before being accompanied to the platform.
Opening hours
This area is open every day from the first train in the morning until the last train in the evening.
Free access:
- from 6.15 am to 8 pm from Monday to Friday
- from 7.15 am to 8 pm on weekends and public holidays
Outside these hours, you can use the call button in front of the Assist room. A member of our staff will open the door for you.
Location within the station
The PRM Assist room is located in the station’s main concourse, just next to the international ticket offices (near the Eurostar departure area). Below, you can download the full station map showing the PRM Assist room.
Download
Services for passengers with reduced mobility
Assistance, facilities at stations and on trains, practical information, etc.: find all the information about our services for passengers with reduced mobility on this page.Any comments or suggestions?
The PMR Assist room is a pilot project. If you have any comments or suggestions on how to improve it, please feel free to fill in our survey.
FAQ
SNCB staff are present in the Assist room or nearby every day between 6.30 am and 8 pm.
Before 6.30 am and after 8 pm, you can press the call button at the entrance to the reception area to let one of our staff members know you’re there, and they’ll let you in.
If you have not booked assistance in advance, our assistance staff will do their utmost to arrange assistance for you where possible. However, they cannot guarantee assistance for an immediate departure or in the event that the necessary equipment or staff are unavailable.
In the meantime, you can safely and comfortably wait in our Assist room where we will monitor your situation and attend as soon as possible.
