The "On-Board Fare" applies to all passengers: occasional passengers and season ticket holders.

Buying a ticket in the train, rather than in the many other sales outlets that SNCB provides, will automatically cost your €7 more. This is an on-board supplement, which the train conductor is not able to cancel.

Why have an On-Board Fare? 

The rationale for the "On-Board Fare" is based on our desire to simplify the sales rules on board trains. They are, in fact, quite complicated, subject to interpretation and how they are applied can lead to embarrassing situations, or far too often to conflict.

Did you know? You can also buy your ticket online, using the SNCB app and then presenting it to the train conductor directly from the screen of your smartphone/tablet/laptop.

If you are travelling without a valid ticket:

  • You buy a ticket at the On-board Fare (normal ticket price + € 7) and you can continue your journey as planned.
  • If you fail to buy a ticket at the On-board Fare for whatever reason, the train conductor will be required to issue a Penalty Fare Notice (€ 75). You are entitled to contact Customer Services if you can justify travelling without a valid train ticket or being unable to buy a ticket at the On-board Fare.

If you are travelling with an expired season ticket/railcard:

As for travellers without a valid ticket, you will need to buy a ticket at the On-Board Fare (normal ticket price + €7).

If you have forgotten your season ticket/railcard:

  • Buy a ticket at the On-Board Fare (normal ticket price + €7) and take your on-board ticket as well as your season ticket/railcard which was valid on the day of the oversight to any ticket office within 14 calendar days (including the date of the oversight). You will be reimbursed in full.
  • If you fail to buy a ticket at the On-board Fare (normal ticket price + € 7) for whatever reason, the train conductor will be required to issue a Penalty Fare Notice (€ 75). Within 14 calendar days (including the date of the oversight), you will have to present your season ticket/railcard, which was valid on the date of the notice, as well as the penalty fare notice at the ticket office. The notice and the penalty (€ 75) will be cancelled.
  • If there is no ticket office (open) and no available ticket vending machine (or if it has been out of order for a long time), then the 'On-Board Fare' supplement will not be applied. The conductors' sales system will automatically recognise this fact.
    In the event that this supplement is still charged (a temporary fault in a ticket vending machine has not been taken into account by the conductors' sales system), please contact Customer Service.

    The €7 supplement will not be charged for:

    • Products that are not available at ticket vending machines
    • When boarding from a stop without a ticket office of ticket vending machine
    • When boarding from a stop where the conductor's sales system indicates that the vending machine is out of order
    • In the event of a general system failure
    • The Diabolo Fee for Brussels Airport - Zaventem
    • Tickets departing from Maastricht, Randwyck, Eijsden, Roosendaal, Aachen, Lille and any station in Luxembourg