On-Board Fare
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To ensure safety and limit fraud, if you purchase your ticket on the train, you will be charged a fixed on-board surcharge of €9 using a payment card. Fortunately, it is now easier than ever to arrange your train ticket in advance and avoid the surcharge. You can purchase your ticket via the website, app, ticket machine or ticket office. This way, you can quickly and easily ensure you have a valid ticket before you board.
With or without a subscription or Train+
As long as your season ticket is valid, you will not be required to pay the on-board fare.
Are you travelling with an expired season ticket?
Like any traveller without a valid ticket, you will need to purchase a ticket at the on-board fare (price of the ticket + €9 (electronic payment only)).
Forgotten your season ticket?
The train manager will issue a regularisation request (€90). You must then report to a ticket counter within 14 calendar days (including the day you forgot your pass) with your subscription (which was valid on the day of the inspection) and the regularisation request. The case will then be closed, and you won’t have to pay the €90.
We strongly recommend that you purchase your ticket before boarding, as tickets purchased on the train cost €9 more (contactless electronic payment only). Avoid fines and travel with a valid ticket.
You are travelling without a valid ticket:
- Purchase a ticket at the on-board fare (price of the ticket + €9) and simply continue your journey.
- If you do not purchase a ticket at the on-board fare for any reason, the train conductor is obliged to issue a regularisation request (€90). You can always contact Customer Service if you believe you have valid reasons for not being able to present a valid ticket or purchase a ticket at the on-board fare.
Useful Information
The €9 supplement will not be charged for:
- Products that are not available at ticket vending machines
- When boarding from a stop without a ticket office of ticket vending machine
- When boarding from a stop where the conductor's sales system indicates that the vending machine is out of order
- In the event of a general system failure
- The Brussels Airport Supplement for Brussels Airport - Zaventem
- tickets from Eijsden, Lezennes, Hellemmes, Pont de Bois, Annappes, Croix l'Allumette to Belgium, tickets between 2 stations in France or Luxembourg, Bike Supplement from Luxembourg and France, Pet Supplement from Luxembourg, and for each accompanied child.
If there is no ticket office (open) and no available ticket vending machine (or if it has been out of order for a long time), then the 'On-Board Fare' supplement will not be applied. The train managers' sales system will automatically recognise this fact.
In the event that this supplement is still charged (a temporary fault in a ticket vending machine has not been taken into account by the conductors' sales system), please contact Customer Service.
Even better savings with Train+
Buy Train+ for just a few euros per month and enjoy even lower fares during off-peak hours and weekends, along with a capped fare per journey.
Depending on your age, the benefits and price of Train+ vary.
