With the Hello Belgium Railpass, SCNB invites you to (re)discover more than 500 destinations right across Belgium!
Apply before September 30 and get it through the post.

In summary

The Hello Belgium Railpass is:
  • Available for all Belgian residents +12 years, who have submitted an application (Children who turn 12 years old before 31 March 2021 must also make this application before 30 September)
  • Valid for 2 journeys per month between 5 October 2020 and 31 March 2021
  • Allows you to travel on weekdays from 9 a.m. and with no timetable restrictions at weekends
Note:
  • The Railpass is registered to an individual, non-transferable and non-shareable. Each passenger fills in his/her own Hello Belgium Railpass.
  • Wearing a face mask is mandatory in stations, on platforms and on board trains

Get the Hello Belgium Railpass

Anyone residing in Belgium registered in the Population Register, the Foreign Nationals Register or the Protocol Register.

The candidate must be over 12 years of age or have reached this age before the 31 March 2021. Applications can be submitted up to 30 September 2020 inclusive.

You can submit an application for the free Hello Belgium Railpass using the dedicated online form.

Need help? Contact telephone support on 02/300.15.15 from Monday to Sunday, from 7 a.m. to 9.30 p.m.

Please note that it is not possible to submit an application for the free Hello Belgium Railpass in a station.

Yes. The Hello Belgium Railpass will not be sent to you automatically. Submit an application using the online form in order to receive it.
Applications can be submitted up to 30 September 2020 inclusive.
The Hello Belgium Railpass will be sent to you by post to your official address, as indicated in the National Register within 8 to 10 working days following approval of your application. 
Applications can be submitted up to 30 September 2020 inclusive. Beyond this date, it will no longer be possible to submit an application for a free Hello Belgium Railpass. 
The free Hello Belgium Railpass can be used from 5 October 2020 to 31 March 2021 inclusive.
  • It is possible to use up to a maximum of two journeys per one-month period.
  • You can travel with your free Hello Belgium Railpass during the week from 9 a.m. (to avoid overcrowding of rush-hour trains).
  • Use your free Hello Belgium Railpass without any timetable restrictions at weekends and on public holidays.
No. All applications for a free Hello Belgium Railpass are made online using the dedicated form. The Hello Belgium Railpass will be sent to you by post to your official address, as indicated in the National Register within 8 to 10 working days following approval of your application. Need help? Contact telephone support on 02/300.15.15 from Monday to Sunday, from 7 a.m. to 9.30 p.m.
Contact telephone support on 02/300.15.15 from Monday to Sunday, from 7 a.m. to 9.30 p.m.
Yes. Please have the National Register number of the person for whom you are submitting the application. The National Register number is indicated on the identity card or on the residence permit.

Please note that the free Hello Belgium Railpass will be sent to the official address of the applicant for the pass, not to your address.

Note: the free Hello Belgium Railpass is registered to an individual, so you can't transfer it or resell it to another person. The journeys completed on your free Hello Belgium Railpass can neither be exchanged nor cancelled. Present your identity card or your residence permit when your transport ticket is inspected.
Due to a temporary technical problem with the data transfer, it is possible that certain data on your Hello Belgium Railpass is incomplete or partially incorrect. We apologise for this. This may be a part of your surname that is missing, your first name (that is missing or replaced by NULL) or part of your date of birth.

Don't panic, your Hello Belgium Railpass remains valid and you can simply travel with it. You don't need to take any further action. Simply present your identity card or residence permit at the on-board control of the train. The train conductor is aware of the problem for the persons concerned.

Travelling with the Hello Belgium Railpass

Before boarding the train, manually fill in your departure station and your destination station on your free Hello Belgium Railpass. If you need to make one or more connections, only state your initial departure station and your final arrival station. Each journey on your free Hello Belgium Railpass includes all of the connecting trains needed to reach your final destination.

Present your identity card or your residence permit when your transport ticket is inspected on board the train.
No. The free Hello Belgium Railpass is registered to an individual, so you can't transfer it or resell it to another person. The journeys completed on your free Hello Belgium Railpass can neither be exchanged nor cancelled. Present your identity card or your residence permit when your transport ticket is inspected.

If you would like to travel with others, each person fills in his/her own Hello Belgium Railpass.
During the coronavirus period, the safety of all passengers and staff is our number-one priority. A maximum of 2 journeys per month has been decided upon in order to observe health and social distancing conditions, avoiding any risk of overcrowding of trains heading for major tourist sites.
The free Hello Belgium Railpass allows you to make journeys between 2 Belgian stations (excluding border stops), on standard SNCB trains. The Hello Belgium Railpass does not allow you to travel on board high-speed trains such as Thalys, Eurostar, TGV or ICE.

If you are travelling to or from the Brussels Airport-Zaventem station, you will have to purchase a Brussels Airport Supplement for each journey made.

Are you looking to get the most out of your free Hello Belgium Railpass? Explore the SNCB blog and (re)discover the wonders Belgium has to offer.
To use your Hello Belgium Railpass when embarking on international travel, you can combine it with an international transport ticket (Single/Return), which is valid on the foreign rail network as far as the first Belgian station. When purchasing your international rail ticket, you should indicate one of the following Belgian stations as the departure or arrival station:
  • to or from the Netherlands: Essen (via Roosendaal), Noorderkempen (via Breda) or Visé (via Maastricht – Eijsden)
  • to or from Germany: Hergenrath
  • to or from the Grand Duchy of Luxembourg: Arlon, Athus or Gouvy
  • to or from France: Mouscron, Froyennes, Quiévrain, Quévy or Erquelinnes
The Hello Belgium Railpass does not allow you to travel on board high-speed trains such as Thalys, Eurostar, TGV or ICE.
If you are travelling to or from the Brussels Airport – Zaventum station, you will have to purchase a Brussels Airport Supplement separately and in advance for each journey made.
To travel in 1st class using your free Hello Belgium Railpass, you need to purchase an Upgrade.
Yes, but you must be in possession of a valid transport ticket specific to your bicycle (Bike Supplement).
The Bike Supplement is free until 31 December 2020 but continues to be mandatory when your ticket is inspected on board the train. Travelling with a folding bike is always free.

Please note that trains have limited capacity for accommodating bikes. The train conductor can refuse you access in case of overcrowding. That's why it is strongly recommended NOT to travel with a non-folding bike during the week at rush-hour periods (between 6 a.m. and 9 a.m. and between 1 p.m. and 6 p.m.)
It is not possible to book a Group Ticket using Hello Belgium Railpasses.

The terms and conditions for group bookings continue to apply. Groups of more than 15 persons must book at least 7 days in advance.
Yes, of course. The offer of free assistance for passengers with reduced mobility can be accessed using all types of transport tickets. The free Hello Belgium Railpass must be filled in before boarding the train. Present your identity card or your residence permit when your transport ticket is inspected.

Complete your request for assistance from your My SNCB account or using the online form.
FPS Mobility and Transport (Rue du Progrès 56, B-1210 BRUSSELS), acting through SNCB as its sub-contractor, will process your National Register number, surname, first name and main address as set out in the National Register in order to manage your application to obtain your Hello Belgium Railpass and if it is valid to send it out to your main address.

The National Register will also be consulted to prevent instances of fraud or duplicate applications to check that no application is being made in the name of a deceased person. SNCB is working together with ATOS Belgium S.A., N Allo and Joos Hybrid as sub-contractors.

Your official surname and first name and your date of birth will also be processed by SNCB, public limited company, to check the validity of the transport ticket on the train. For this purpose, SNCB may compare your surname, first name and date of birth as stated on the Hello Belgium Railpass with the data on your official identity document. 

Your date of birth will thus be processed to check that you meet the age condition for being able to submit a valid Hello Railpass application.

Your personal data that you send to SNCB will be saved until 31 March 2021, with the exception of your email address. The data extracted from the National Register will be recorded until 31 October 2020. Having given your email address to SNCB so that it can contact you about its products, your email address will be saved until you notify SNCB that you no longer wish to receive marketing promotions.  

For more information about how SNCB processes your personal data (for example, as part of surveys) and how you can exercise your rights, please view  https://www.belgiantrain.be/en/privacy.
Yes, all your children are welcome on board. Per traveller in possession of a valid ticket, up to 4 children under the age of 12 can travel for free. From the 5th child under the age of 12 that travels, you must buy a Kids Ticket.
Per traveller in possession of a valid ticket, up to 4 children under the age of 12 can travel for free. From the 5th child under the age of 12 that travels, you must buy a Kids Ticket.

Travelers from the age of 12 must always be in possession of a valid ticket. We recommend the Youth Ticket for travellers aged 12 to 26.
The general conditions of SNCB allow free travel for a maximum of 4 children accompanying a passenger in possession of a valid ticket.

More information about the conditions of transport for children.
The rail pass offered is only valid for travellers aged 12 years and older.

More information on the conditions of transport for children under 12. There are other low-cost tickets for our young travellers (Kids Ticket, Youth Ticket, Youth Multi…).
If you’ve lost your Hello Belgium Railpass, all you have to do is buy a new ticket for your journey. Your children younger than 12 (with a maximum of 4) will travel with you free of charge.

Compensation, exchange and refund

We are very sorry about any inconvenience caused by such a situation. However, the use of a free transport ticket does not provide entitlement to any compensation in case of delay or cancellation of a train.
The unused lines on your free Hello Belgium Railpass cannot be exchanged or postponed. 
A free transport ticket does not provide entitlement to any exchange or refund.
Incorrect entries, deletions, overwriting, signs of effacing, rubbing out or other marks render the completed line invalid.

In case of an error, fill in a new line on your Hello Belgium Railpass. Note, if you do not have any more free journeys for a given period, you have to purchase another transport ticket.
You can only apply for a Hello Belgium Railpass once. If your Railpass is lost, stolen or damaged, you cannot request a new one.