SNCB answers questions from customers via WhatsApp. Do you have a question about your train journey or about our products or services? Send a chat via WhatsApp and we will help you!

Do you have a question? SNCB will help you via WhatsApp!

  • Chat in Dutch, French or English
  • we are online from 6h to 21h30 on week days, and from 7u to 21h30 on the weekend
  • the number is 0492 88 00 00
SNCB will not proactively contact you about promotions via WhatsApp. Be careful when another phone number appears as SNCB. Contact us if you notice any phishing attempt.