Alert
Please note that by deleting your My SNCB account, you will permanently lose your tickets, Multi and products purchased on the SNCB app as well as access to the value of your electronic wallet.
Alert
Please note that by deleting your My SNCB account, you will permanently lose your tickets, Multi and products purchased on the SNCB app as well as access to the value of your electronic wallet.
Dear customer, we regret that you wish to delete your My SNCB-NMBS account.

  • Do you have a question relating to our privacy policy ? First look at our Privacy FAQ.
  • Do you want to modify your personal data? Write to us via Modify my personal data.
  • Do you have a My SNCB-NMBS account certification problem? Ask for help via Contact: Certification issues.
  • If you wish to unsubscribe from the newsletter, indicate this on your My SNCB-NMBS profile.
  • If you still wish to delete your My SNCB-NMBS account, please complete the form below. Note that the deletion of your account will be effective after verification of your data (valid subscription(s), request(s) for regularization, active MoBIB card(s), etc.). Thanks in advance for your understanding.

    Note that to buy a ticket via the SNCB-NMBS app, a My SNCB-NMBS account is required.
    (*) Required fields
    We treat your data as personal. Click here for our data protection policy.

    Submission of the form may take a few seconds, please wait.
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