Refunds are now also available via the SNCB App. More info.

Use this contact form if you wish to request:

  • A refund of your Flex Season Ticket and/or any supplements from MIVB/STIB, De Lijn and TEC.
  • For a refund of a parking supplement, we invite you to go to a ticket office of your choice.

Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.

Currently, the average response time for this type of request is 20 days.
We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields
We treat your data as personal. Click here for our data protection policy.