Use this contact form if you wish to request a refund concerning the SNCB car or bicycle parks.

  • Are you looking for information about compensation for delays? Please visit the Compensation page.
  • Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.
Many of you are currently soliciting for this type of request. As we wish to treat all issues with the attention they deserve, our response times are substantially longer.
We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields
We treat your data as personal. Click here for our data protection policy.

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