Use this contact form if you wish to request

  • a refund concerning an SNCB parking (car or bike).
  • access to a SNCB parking in case of certain works (only if you have a valid Standard Season Ticket). In this case, it is necessary to provide your MoBIB card number.
  • Are you looking for information about compensation for delays? Please visit the Compensation page.
  • Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.
Currently, the average response time for this type of request is 20 days.
We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields
We treat your data as personal. Click here for our data protection policy.

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