Our virtual assistant, Mobi, is a new innovative communication channel. It quickly answers our passengers' questions about journeys, product information, real-time data or, more recently, a station map (currently only available at Brussels South Station). It allows customers to be in contact with the SNCB 24/7. Moreover, Mobi is trilingual, it speaks French, Dutch and English.

The wonderful history of Mobi

Mobi was born in the summer of 2020. It takes its first steps as a chatbot on Messenger. Very soon, Mobi grew and became available on the Google Home and smartphone. Since 2021, it ‘s also present in the Brussels-Midi concept store. Mobi is growing fast, improving and still has some nice surprises in store for us.

A big plus for the customer!

Mobi is able to provide the right information to our customers quickly. And it’s also part of a pilot project at Brussels South Station. We will be looking at how it can best help passengers while reducing waiting lines at our counters.

Did you know?

The name Mobi comes from Mobility, a nod to our core business 😊