Passenger Transport & Security

Our Mission

We transport our passengers safely, punctually, and comfortably by train to their destination, while ensuring the safety of staff and infrastructure.

Our Priority Objectives

• Safety: Ensuring the safety of passengers, staff, and infrastructure.
• Customer Satisfaction: Continuously improving customer satisfaction through better punctuality, improved customer service, better passenger information, and providing sufficient seating.
• Work Environment: Maintaining a modern HR policy and a healthy corporate culture, including change management, performance management, and workplace well-being.
• Efficiency: Adopting efficient and productive working methods through increased digitalisation.
• Financial Health: Ensuring a financially healthy company through close monitoring of the budget, projects, and workforce.

Our Activities

• Planning: Collecting mobility needs and designing a customer-oriented transport plan.
• Communication: Ensuring effective communication to passengers.
• Safety: Ensuring the safety of passengers, staff, and infrastructure (Corporate Security Services).
• Reception: Welcoming passengers in stations and organising passenger flows, including assistance for persons with reduced mobility.
• Traffic Management: Managing traffic in real time to coordinate necessary actions and handle deviations from the planned schedule.
• Training and Skills: Managing the training and skills of staff to ensure the availability of qualified personnel.