Transport Operations

Our mission

We transport our passengers safely, punctually, and comfortably by train to their destination.

Our priority objectives

• Safety: Ensuring the safety of passengers and employees.
• Passenger Experience: Continuously improving the passenger experience by reducing train cancellations, increasing the percentage of successful connections, and enhancing the punctuality of our trains.
• Work Environment: Maintaining a healthy and supportive work environment for all employees, particularly by creating balanced benefits for drivers.
• Operational Excellence: Striving for operational excellence through better utilisation of rolling stock and reducing its reserve rate.
• Social Responsibility: Clearly demonstrating our social responsibility, particularly through controlled traction energy consumption.

Our activities

• Planning: Planning the work of drivers and the use of rolling stock to implement the SNCB transport plan, while ensuring proper maintenance of rolling stock and driver satisfaction.
• Transport Services: Preparing the rolling stock in the yards and operating the trains according to the agreed schedule.
• Traffic Management: Managing traffic in real time by coordinating all necessary actions to handle deviations from the planned schedule.
• Training and Skills: Managing the training and skills of staff to ensure the availability of qualified personnel to operate and prepare the rolling stock.
• Continuous Improvement: Striving for operational excellence through continuous improvement and/or the digital transformation of our working methods.