Would you like to report a data breach?

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

high speed train (Eurostar, TGV, ICE)

Include slower trains

No Yes

Looking for more information on the processing of your personal data and SNCB's privacy policy? Go to the page FAQ Data and privacy.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Salutation

Surname

Last name

Telephone number

E-mail address

Describe in short what you experienced or saw, providing as much information as possible. Who? What? Where and when? E.g. My laptop was stolen on X near Y. Data of our customers or colleagues were published at [location].

Please indicate the date and time as precisely as possible.

Please indicate the date and time as precisely as possible. E.g. The published data were downloaded from our database on day X at hour Y.

Describe how you deduced that data have leaked. E.g. I was informed by a customer.

Please specify why SNCB retains these personal data. E.g. Drawing up planning, calculating salary, purchasing ticket, etc.

Describe the type of personal data that have leaked or that you saw when discovering the leak. E.g. Name, first name, address, e-mail, telephone number, MOBIB card number, national registry number, bank account number, SAP number, date of birth, family composition, sex, marital status, criminal record data, profession and occupation, Facebook profile, picture, etc.

If possible, please specify the exact number of persons involved. If you don’t know the exact number, give an estimate. E.g. 243 persons, between 100 and 500 persons.

Specify which group of persons is involved. E.g. Customers, collaborators, retired collaborators, customers with a season ticket, children, students, etc.

Please state the identity of the data processor for SNCB. E.g. Ypto, Ingenico, Belgian post, etc.

Specify all technical and organisational measures taken to prevent the data breach or to limit its consequences? E.g. We switched off the system, we changed the passwords, we informed the staff, we reviewed the access rights, etc.

Add attachement(s). If you want to add multiple attachments, select them all at once.

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