Refund request form

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

high speed train (Eurostar, TGV, ICE)

Include slower trains

No Yes

For a complaint or request for compensation concerning international travel, please use our international contact form.
Are you looking for information about compensation for delays or canceled trains? Please visit the Compensation page.
Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.

We will do everything in our power to get back to you within 30 days.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Subject of request (*)

Please upload your transport ticket and/or a proof of payment. If you wish to upload multiple documents, upload them all at once.

Date of the incident

Station in question

Title (*)

Mister

Miss/Madam

Does not wish to specify

Surname (*)

First name (*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Country (*)

Mobile No. (*)

Telephone No.

Bank account number (IBAN) e.g. BE12123412341234 (*)

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