Flex Season Ticket

If your employer doesn't have a third-party payment contract, you'll need to buy and pay for your Flex Season Ticket yourself.

Don't have a My SNCB-NMBS account yet? Create one for free in the My SNCB-NMBS section of the SNCB-NMBS app.

To purchase your Flex Season Ticket in the app:

1. Go to Purchase (pink button with shopping basket)
2. Select ‘Other products'
3. Open the ‘Flex’ tab
4. Enter your departure and arrival station
5. Choose the Flex Season Ticket that fits your needs (6, 10, 80 or 120) 
6. Pick your travel class (1st or 2nd class)
7. Add any supplements for STIB/MIVB, TEC or De Lijn under the tab "Others"

Once paid, your Season Ticket is ready. You now have 6, 10, 80 or 120 of travel days for your chosen route.

Don't forget: on travel days, validate your travel day before boarding your first train of the day. Go to 'Purchase' and select 'Validate a day of travel'. A QR code will be generated in the SNCB-NMBS App.

Note: To use any supplements, you must have a personalized MoBIB card linked to your My SNCB-NMBS account.

Good to know: if your Season Ticket covers your home-to-work route, your employer is required to reimburse part or all of your travel costs. Contact your employer to check the applicable reimbursement conditions.

Does your employer have a third-party payment agreement with SNCB-NMBS? If so, you should contact your employer to obtain a Flex Season Ticket.

Afterwards, you need to activate your Flex Season Ticket (and any supplements for De Lijn, STIB/MIVB, or TEC) on your smartphone or tablet via the SNCB-NMBS app. 

Two requirements:

• You have the SNCB-NMBS app installed on your smartphone or tablet. If not, download it for free.
• You have a free My SNCB-NMBS account. If you already have a personal My SNCB-NMBS account, there’s no need to create another one. You can use your account for both personal and professional travel. If you don’t have an account yet, create one for free via the SNCB-NMBS app.

How to activate your Flex Season Ticket:

• You’ll receive an email from your employer with a link to the SNCB-NMBS app.
• Link your voucher to your My SNCB-NMBS account under the Vouchers tab in the app.
• Activate your Flex Season Ticket and any supplements via the same Vouchers tab (see the tutorial at the bottom for guidance).

Note: You do not need to pay for your Flex Season Ticket when activating it. The cost of the selected Flex Season Ticket is billed directly to your employer. If your employer does not cover the full cost, you will need to pay the remaining amount via the SNCB-NMBS app.

And that’s it! You can now enjoy your allotted travel days on your selected route.

Important: To activate any supplements for your Flex Season Ticket, you must have a personalized MoBIB card linked to your My SNCB-NMBS account.

• Log out and log in again to start a new session and refresh your data. Your Flex Season Ticket should now be visible.  
• Do you have a second account? Try logging in with that one. Forgot your password? Use "Forgot password"option to reset it.

The Flex Season Ticket is recommended if you commute to work 2 to 3 times per week.

If you travel more than 3 times a week on the same route, the Standard Abonnement is usually more cost-effective. If you travel less than twice a week, other products, such as tickets, may bea better option than a Season Ticket.

Fares depend on the distance of your journey, the type of Flex Season Ticket (6, 10, 80 or 120 days) and uour travel class (1st or 2nd class)

Compare our season tickets

Depending on your chosen plan, you Flex Season Ticket gives you :

• 6 or 10 travel days (in 1st or 2nd class), for the 1-month Flex Season Ticket
• 80 or 120 travel days (in 1st or 2nd class) for the 12-months Flex Season Ticket

During the validity period, you can freely choose the dates you want to travel, up to the number of travel days purchased.

To travel on a chosen date, validate one travel day in the SNCB-NMBS App before boarding your first train of the day. Your ticket, including a QR code and all necessary check elements, will be available in the app.

Once a travel day is validated, you can make unlimited trips on that date along your chosen route and in your selected class, up until the nightly train service interruption.

The validity of your Flex Season Ticket begins on the date you select when activating it. You can choose a start date up to 31 days in advance.

No, not if you return on the same day (or at least before the nightly suspension of train services).

Once you’ve validated a travel day on your Flex Season Ticket, you can make unlimited outbound and return journeys on that day along the chosen route and in your selected travel class.

Yes, you can validate a travel day up to 31 days in advance (within the validity period of your Flex Season Ticket).

To ensure you don’t forget to validate a travel day on the day of travel, we recommend validating each travel day in advance. If your plans change, you can still cancel a validated travel day up to the day before your trip.

Yes, your Flex Season Ticket is linked to  your My SNCB-NMBS account, not a specific device.

You can use any smartphone or tablet, as long as the SNCB-NMBS App is installed. Simply log in with your My SNCB-NMBS account.

Yes, you can still cancel a travel day after it has been validated in the app.

• If the travel day was validated before the date of travel, it can be canceled up to the day before the travel day.
• If the travel day was validated on the day of travel (but before use), it can be canceled within 5 minutes after validation.

Once all your travel days have been used or your Flex Season Ticket has expired, you can no longer validate travel days. To continue travelling, you’ll need to purchase a new Flex Season Ticket in the SNCB-NMBS app.

If your Flex Season Ticket is paid by your employer, contact them to receive the necessary voucher or authorization to activate a new Flex Season Ticket.

Contact the SNCB Customer Service on +32 607 30 00 during opening hours (every day from 7 am to 9.30 pm).

No, this is not possible. Any unused travel days at the end of your Flex Season Ticket's validity period are forfeited.

• Flex Season Ticket 6 and 10 (1 month) are non-refundable, unless you request a refund before the start date of your Season Ticket (if purchased in advance) or within 30 minutes of the start date on the day it becomes valid, provided that no travel day has been validated.
• Flex Season Ticket 80 and 120 (12 months) are refundable under the conditions specified in the product sheet.
• If you paid for your Season Ticket yourself, you can request a refund via our contact form or the SNCB-NMBS app. Refunds will be issued to the same payment method used for purchase.
• If your Season Ticket was fully or partially paid by your employer through a Third-party payment agreement, refund requests should be directed to your employer (recommended) or submitted via the SNCB-NMBS app. Refunds will be issued to the same payment method used for purchase.
• Note: Flex Season Ticket cannot be exchanged for another Season Ticket.

Do you pay for your Flex Season Ticket yourself?

Once you have chosen your Flex Season Ticket in the SNCB-NMBS app (under the tab "Flex" in the "Purchases" section - cf£. pink button), you can select any available supplements for STIB/MIVB, TEC or De Lijn, under the tab "Others".

The amount of the chosen supplement(s) will be added to the price of your Flex Season Ticket and you will pay the total amount directly in the SNCB-NMBS app using the payment method of your choice (Bancontact, Visa, Mastercard, American Express, Belfius Direct Net, KBC Online or Paypal).

Does your employer pay for your Flex Season Ticket through a Third-party payment agreement?

Depending on the level of intervention chosen by your employer, these various supplements may be paid:

• entirely by your employer
• partly by your employer, partly by yourself
• entirely by yourself

Please consult your employer to find out the level of intervention applied in your company.

If your employer participates (in full or in part), your employer's contribution will be included in the voucher code(s) that your employer will give you and that you will have to enter in the SNCB-NMBS app to activate your Flex Season Ticket.

If part of your Flex Season Ticket or its supplements is not covered by your voucher(s), you will have to pay the remaining part when you buy your Flex Season Ticket in the SNCB-NMBS app (with the payment method of your choice).

Personalised MoBIB card compulsory

Whether your Flex Season Ticket is paid for by yourself or by your employer, any STIB/MIVB, TEC or De Lijn supplements will be loaded onto your personalised MoBIB card.

• Don't have a MoBIB card yet? Don't worry: you can easily get one online with your My SNCB-NMBS account (delivery time is 5 days) or from any SNCB-NMBS ticket office for €6 (or, if your employer pays for it, on presentation of your third-party payer certificate).
• Do you have a personalised MoBIB Card issued by another operator (STIB/MIVB, TEC or De Lijn) and not registered with SNCB-NMBS? To activate your Flex Season Ticket and any supplements, you must first register your MOBIB card at the ticket office of an SNCB-NMBS station of your choice or on our website if you have a personalized STIB card.

 

• Once you have activated your Flex Season Ticket and its regional supplements in the SNCB-NMBS app, your STIB/MIVB, De Lijn or TEC supplement(s) will be loaded onto your MoBIB card.
• Are you travelling with De Lijn? Make sure you have your MoBIB card scanned at a SNCB-NMBS ticket machine to have your De Lijn Supplement loaded onto your MoBIB card!
• Are you travelling with STIB/MIVB or TEC? If you want to use your supplement immediately, make sure it is loaded onto your MoBIB card by having it scanned by an SNCB-NMBS train attendant or at an SNCB-NMBS ticket machine. If not, your STIB/MIVB or TEC supplement will be loaded automatically the day after your activation.

• 1-month supplements for STIB/MIVB, TEC or De Lijn and 1-month parking supplements are not refundable.
• 12-months supplements for STIB/MIVB, TEC or De Lijn and 12-months parking supplements are refundable under the conditions described in the product sheet.
• If you paid for your season ticket yourself, you can request a refund via our contact form or via the SNCB-NMBS app. Refunds will be issued using the same payment method you used for the purchase.
• If your employer covered all or part of your Flex Season Ticket through a Third-party payment agreement, it is recommended to contact your employer for a refund request, though you can also apply directly via the SNCB-NMBS app. Any refunds will be returned via the original payment method.
• Please note that the Flex Season Ticket cannot be exchanged for another season ticket.

Do you travel to the station by car? You can combine your Flex Season Ticket with a one-month season ticket for the SNCB-NMBS car park of your choice, at the preferential rate for rail passengers.

To get a Parking Season Ticket, go to any station ticket office of your choice with your personalised MoBIB card (and your Third-party payment certificate if your employer contributes to the costs) and show your active Flex Season Ticket.

The Parking season ticket will be loaded onto your personalised MoBIB card, allowing you to enter and exit the car park freely. If you don't have a personalised MoBIB card registered with the SNCB-NMBS, you can order one online through your My SNCB-NMBS account (delivery time is 5 days) or get one at the counter for € 6.

Do you pay for your Flex Season Ticket yourself?

To renew your parking pass, go to a station ticket counter with your personalised MoBIB card. You will be asked to present your active Flex Season Ticket. The parking pass will be linked to your MoBIB card.

Does your employer pay for your Flex Season Ticket through a Third-party payment agreement?

• When your parking supplement is about to expire, contact your employer first to obtain the authorization to activate a new parking supplement.
• Then go to the station counter with your MoBIB card to renew your parking supplement (and your employer's parking certificate, if applicable). Show your active Flex Season Ticket and the parking supplement will be linked to your MoBIB card.

• Parking passes for 3 and 12 months are refundable according to the conditions described in the product sheet.
• Parking passes for 1 month are not refundable, unless your request for refund is submitted before the start date of your season ticket (if you bought it in advance) or on the day of the validity start date within 30 minutes of purchase (provided that no travel day has been validated).
• If you have paid part of your Flex Season Ticket yourself, go to the station counter where they will proceed with the refund according to the rules in force.
• If your Flex Season Ticket was paid by your employer through a Third-party payment agreement, any request for refund must be addressed to your employer.