SNCB & Ariba have set up support channels & supportive websites, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:

Self-learning via video instructions:

  • SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here
  • The multilingual Ariba Network Supplier (video) Learning Site : click here

Useful trainings:

Helpdesk website:

  • The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week : Login on your ariba account via : here or Click directly : here
    You will find information on login in & registering on the network. But also a Learning page & FAQ under the menu Home. (see example page below).

  • Business related questions should be directed to with preferably your SNCB contact in cc.