SNCB & Ariba have set up support channels & supportive websites, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:
Self-learning via video instructions:
- SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here
- The multilingual Ariba Network Supplier (video) Learning Site : click here
Useful trainings:
- How to create an account on Ariba
- Supplier Registration
- Supplier Qualification
- Participate in an RFP event
Helpdesk website:
- The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week : Login on your ariba account via : here or Click directly : here
You will find information on login in & registering on the network. But also a Learning page & FAQ under the menu Home. (see example page below).
- Business related questions should be directed to ariba_procurement@sncb.be with preferably your SNCB contact in cc.