SNCB & Ariba have set up support channels & supportive websites, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:

Self-learning via video instructions:

• SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here
• The multilingual Ariba Network Supplier (video) Learning Site : click here

Useful trainings:

• How to create an account on Ariba
• Supplier Registration
• Supplier Qualification
• Participate in an RFP event

Helpdesk website:

• The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week : Login on your ariba account via : here or Click directly : here
  You will find information on login in & registering on the network. But also a Learning page & FAQ under the menu Home. (see example page below).
  
  
  
  
• Business related questions should be directed to ariba_procurement@sncb.be with preferably your SNCB contact in cc.