Reaching out for support

SNCB and SAP Ariba have set up support channels and supportive websites, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:

Self-learning via video instructions:

• SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here
• The multilingual SAP Ariba Network Supplier (video) Learning Site : click here

Useful trainings:

• How to create an account on Ariba
• Read the supplier registration material here
• Read the supplier qualification material here
• Participate in an RFP event

Helpdesk website:

• The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week : Login on your SAP Ariba Network Supplier or click directly here.

  You will find information on login and registering to the network. But also a learning page and FAQ under the menu Home. (see example page below).

• Business related questions should be directed to [email protected] with preferably your SNCB contact in cc.