Measures taken by SNCB-NMBS
- SNCB-NMBS makes every effort to maintain the normal range of trains. This is necessary to allow maximum dispersion of travelers as recommended by the government. This gives employers the opportunity to offer more telework and flexible timetables to their employees.
- The trains are cleaned daily with special caution on the places that customers touch such as tablets, handles, trash cans, toilets, doorknobs.
- Trains may only start their service if there is enough water and soap available on board.
- The train stations are regularly cleaned with special caution to railings, vending machines, toilets, etc.
- All SNCB-NMBS employees are asked to take sufficient distance from the travelers.
- Ticket offices will only accept cashless payements.
Refund
Traveling in Belgium
You can request a refund of tickets for pre-booked group trips via the contact form.
All other products are reimbursed according to the usual conditions per product (see product info on the product pages).
International travel
Reimbursement according to the conditions of the operators (Thalys, Eurostar, TGV, ICE, etc.). Please consult SNCB-NMBS International website.
