Accessibility statement of the app

SNCB-NMBS is committed to make its mobile application accessible, in accordance with the law of 19/07/2018 on the accessibility of public authorities' websites and mobile applications (french version).

This declaration applies to: 

• SNCB-NMBSapp (Android version)
• SNCB-NMBS app (iOS version)

Compliance level

This mobile application is partially compliant.

Preparation of the accessibility statement

An in-depth audit has been carried out:

• iOS version (French version)
• iOS version (Dutch version)
• iOS version (German version)

• Android version (French version)
• Android version (Dutch version)
• Android version (German version)

Non-accessible content

• The application does not support landscape mode.
• Some elements have insufficient contrast or display issues when text size is increased.
• Some notifications disappear automatically after a few seconds.
• Certain information, buttons, links or forms are not fully accessible to screen reader users.

Issues specific to iOS:

• Some features are not fully compatible with VoiceOver.
• Some features are not fully accessible when using a physical keyboard.

Issues specific to Android:

• Some features are not fully compatible with TalkBack.
• Some interactive elements, descriptions or translations may not be conveyed correctly.
• Some features are not fully accessible when using a physical keyboard.

Proposed alternatives

No alternatives are currently available.

Improvement plan

SNCB-NMBS will endeavour to gradually improve the accessibility of its mobile applications through future developments and updates.