1. Download and install FAIRTIQ on your smartphone (you should have received link from us)
  2. Start the FAIRTIQ App and register your phone number, personal information and a mean of payment.
  3. Select the class that fits your valid transport ticket.
  4. All set, just slide the big button to the right to check-in on your first travel.

The app is quite easy to use :

  1. Once you are in a 500m radius of your departure station, open the app.
  2. Check that the displayed station is the one you are departing from, if necessary, edit it.
  3. Check-in (slide the big button to the right)
  4. Once arrived at your destination, check-out (slide the big button to the left). If you forget to do so, the app should warn you at some point.
  5. Check that the registered route is correct.
  6. All done, thank you!
  1. check if the GPS data is accurate on Maps/Google Maps
  2. check if your internet data are working on Safari/Chrome
  3. check that you are not connected to a public wifi that requires registration
  4. completely close FAIRTIQ
  5. Open the app and try again.

Please note :

  • On HUAWEI phones, please open "settings" --> "Security & Privacy" --> "Location services" and make sure that "high accuracy" is selected.
  • On SAMSUNG devices, please open "settings" --> "Connections" and make sure that the most precise location service has been activated.
  • You might have a VPN client active (e.g. "My Data Manager") which prevents you from using FAIRTIQ. Please make sure that your VPN client allows FAIRTIQ or otherwise deactivate it.
Mobile Data Usage
Once activated, FAIRTIQ sends and receives about 1MB of data per hour.

Battery
FAIRTIQ requires access to the GPS during a journey. We measured the battery usage of FAIRTIQ on the various phone models and operating systems. On average we noted that FAIRTIQ uses around 5% per hour.
The battery empties much faster if other apps/features are used alongside FAIRTIQ.

To correctly record your journey, FAIRTIQ needs access to your GPS data. With the newest updates of Android, there are many mechanism that stop FAIRTIQ from getting location data. For that reason, it is impossible for us to track some journeys and therefore close them.
To correctly location you, your phone also uses WIFI and Bluetooth technology. It is therefore useful to keep these technologies activated during your journeys (they do not need to be connected).

If you had a GPS issue, please follow the following steps before your next FAIRTIQ journey:

  1. Be sure FAIRTIQ is allowed to use your location. Settings > Apps > FAIRTIQ > Permissions > Toggle Location ON. Be sure that you've allowed FAIRTIQ to use GPS in the background.
  2. Disable any battery saver settings. Including Power Saving Mode, Battery Management or any third party apps.
  3. Check that your location settings are set to High accuracy. Settings > Additional Settings > Privacy > Location > Set to High Accuracy.
After the check-in, you have a few seconds to undo your check-in.
Generally, if no movement has been detected between your accidental check-in and your check-out, it won't be an issue.
The app should register all travels on the Belgian territoy but also crossborder travels and even routes towards international stations you can reach with Thalys, Eurostar, TGV or ICE.
This feature is not (yet) available. We are currently evaulating it.
The app is currently only available in French and English. The displayed language is linked to your device's language.
  • You need a smartphone with iOS 10.0 (or newer) or Android 5.0 (or newer)
  • You need a smartphone with a functioning SIM-card which allows mobile data. We suggest to use
    FAIRTIQ with a mobile data flat fee.
  • FAIRTIQ does not support jailbroken or rooted devices.

Google Pixel, Huawei and Xiaomi smartphones have an energy saving mode that deactivated location services required by FAIRTIQ to track your journeys. To solve the problem, you have the option to make FAIRTIQ a protected app. To do so, open Settings → Power Saving → Protected app → turn the service on for FAIRTIQ.
FAIRTIQ is not compatible with Windows Phones and does not appear on the Microsoft store.

iOS (iPhone) - Why does FAIRTIQ need the permission to “always” access location?

FAIRTIQ has to be able to track the journey even when the FAIRTIQ app is not visible in the foreground / on the screen. Therefore, the location permission "always" is necessary.
Having the permission to always access the location data allows us to continue your journey and provide you with a valid ticket even if the app crashes in background or if you accidentally close it.

Android - Which location access setting does FAIRTIQ need?

With Android 10, it's sufficient to allow only while using the app

When and how does FAIRTIQ access your location data?

In order to locate the available check-in stations next to you, FAIRTIQ accesses your location when the app is open. Having an ongoing (checked in) journey FAIRTIQ collects your location data in order to compute the best price available for the chosen route and vehicle combination. FAIRTIQ will never collect or access your location data if you have no ongoing journey (=checked out) and the app closed.This is also stated in our general terms and conditions (https://fairtiq.com/ench/ politik/gtc) and in our privacy policy (https://fairtiq.com/en-ch/politik/app-privacy-policy).

What happens with location data sent to FAIRTIQ?

In order to provide support to our customers and for fraud recognition the data is stored for one year. Travels older than one year are automatically detached from the customer.
We use the data anonymously to further optimise the travel calculation through machine learning. FAIRTIQ does not create motion profiles of individual users. Nor does FAIRTIQ sell any related customer data to 3rd parties.

New smartphone

If you intend to use FAIRTIQ with a new smartphone, make sure that this smartphone meets the technical requirements.
Your FAIRTIQ account is linked to your phone number. If your number remains similar, you will be able to log-in on your existing FAIRTIQ account.

 

New mobile phone number

If you change your mobile phone number you will be required to register again (= create a new account), as the user profile is linked to the mobile number. You will therefore lose your travel history.

 

Change of mobile network provider

If you change you mobile network provider without changing your mobile phone number FAIRTIQ will continue to work.

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