The quality of our services and customer satisfaction are our top priorities.

Nevertheless, if you have a complaint, we would be pleased to look into it and make any necessary changes to remedy it as quickly as possible.

  • To raise an issue to us, send us a message via our online contact form. We will address your concerns with the greatest care and respect.

If you prefer, you can write to us at this address:

SNCB Marketing & Sales
Customer Service
B-MS.14
Avenue de la Porte de Hal 40
1060 Bruxelles

Ombudsman

Are you dissatisfied about how your comment or complaint was handled by NMBS/SNCB? Then you can contact the Ombudsman for rail passengers. The Ombudsman’s Office is an independent authority.

Online Dispute Resolution

If you have a problem with an online purchase and cannot resolve it with the trader, you can use the European Commission's platform to send your complaint to an approved dispute resolution body. More information.

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