More info and SNCB-NMBS parking FAQ

Consult the parking fees for the SNCB-NMBS parking car park of your choice.

It is not possible to book a parking space at SNCB-NMBS parking car parks.

You can, however, have a guaranteed parking space in a car park where this service is available, if you have bought a Parking Subscription or a Parking Car Ticket 1 day.

Even if the car park is displayed as being "full", with Parking Subscription or a Parking Car Ticket 1 day that is properly valid, access to the car park is always guaranteed for you.

The parking ticket at the pay station:

• is obtained directly at the car park entrance pay station
• does not guarantee access to the car park (if the car park is full, you will not be able to enter)
• is available to both train passengers (who benefit from a preferential rate) and non-train passengers.
• has an hourly rate (with a maximum charge per 24 hours)
• is paid just before you leave the car park

Parking Car Ticket 1 day:

• can only be purchased via the My SNCB app (up to 30 days in advance)
• is only accessible via your MoBIB card
• guarantees access to the car park once the purchase has been confirmed
• is available only to train passengers
• has a flat-rate daily charge (ticket valid until the last train in service)
• is paid for when you make your purchase on the app

To purchase a Parking Subscription you need to complete the following steps:

• Buy a MoBIB Card:
  
  • Before being able to use your car park season ticket, you first need to have a MoBIB Card
  • You can buy this card online or at the ticket office at a station of your choice

• Buy a validation for your season ticket for a period of time of your choosing:
  
  • This is completed at a station ticket office or at the vending machines. For a Flex Season Ticket, this can only be done at the ticket office

As a rail passenger, you benefit from a preferential parking rate.

To benefit from this, scan your train ticket's barcode or place your MoBIB Card on the reader once you have inserted your parking ticket into the parking's pay machine. The due price displayed will automatically be the reduced fare for rail travellers.

If you are unable to scan your ticket (e.g. a ticket for international travel, a ticket registered on your identity card, etc.), you have two options:

• press the assistance button on the parking's payment machine. You will then be connected to the car park Control Room, who can activate the preferential rate remotely (7/7, 24/24).
• at stations with a ticket office (during opening hours), you can validate your parking ticket at the ticket office. Once you have inserted your validated parking ticket into the parking's payment machine, the machine will automatically display the reduced price for travellers.

If you have lost your MoBIB Card, the easiest thing to do is to go to the station ticket office. Here they will check your identity and we will be able to send you out a MoBIB card with your parking Subscription. The old card will be deactivated.

If you have forgotten your season ticket, you must take a ticket from the car park entrance terminal.

You need to present yourself to the station ticket office, which will issue you with a validation at the preferential price based on a valid transport document.

Then you can pay for the ticket at the pay station in the car park. After completing payment, you have 15 minutes to leave the car park.

After completing payment at the ticket machine, you then have 15 minutes to leave the car park with your vehicle.

If this time has elapsed, you will have to return to the ticket machine to pay the supplement. Where this is the case, a message will be shown on the screen of the exit terminal. Please be courteous and make space for other drivers to pass at the exit bay while you go to pay the supplement.

Each hour that is started is counted.

The car park is permanently connected to the Control Room. The latter is able to remotely manage the installations and communicate via the intercom system present at each entrance, exit and pay station.

To contact the Control Room, all you have to do is to push the button with a telephone symbol. This button is present on each entry and exit terminal and on each pay station. After a few seconds, you will be put in touch with the Control Room.

The parking ticket has to be paid for at the ticket machine before returning to your vehicle and leaving the car park. You can securely pay with the following bank cards: Bancontact,Visa, Mastercard, American Express and Maestro

It is not possible to pay with coins or bank notes.

You can request a receipt after making payment by pressing the button in the middle below the screen.

After payment you have 15 minutes to leave the car park.

If you have lost your parking ticket, you need to go to the pay station present in the car park.

• You need to press the button with a telephone symbol and you will be put in contact with the Control Room.
• The Control Room will verify your identity and will be able to create a new ticket from the pay station.
• You will need to validate the print-out of this new ticket.
• You will be charged a "lost ticket" fee.
• After completing payment, the validated ticket will be dispensed from the pay station. You then have 15 minutes to leave the car park.

If you subsequently find your original ticket, you can request a refund equivalent to the difference between the amount that you would have had to pay and the amount of the lost ticket price that you did pay. This refund can be requested at the station ticket office.

The voucher (or discount voucher) is a car park cheque that can be used at the pay station in the car park.

A voucher is non-transferable and non-refundable.

How do you used this voucher?

1. Insert your parking ticket into the yellow slot at the pay station.
2. The amount to pay appears on the screen.
3. Insert the voucher(s) into the yellow slot where you inserted the parking ticket.
4. The amount to pay appears on the screen.
5. The amount payable will reduce by the amount of the voucher(s).
6. Pay any balance.
7. After completing payment, collect your parking ticket for the exit.
8. You know have 15 minutes to leave the car park.

As part of its mission to be a key player in transport options throughout Belgium, SNCB-NMBS/NMBS is developing stations to be like intermodal nodes and is doing so with a view to optimising the mobility of passengers. For SNCB-NMBS/NMBS, access to the station is a priority in itself. Promoting travel options and the use of public transport is only realistic if passengers and commuters are able to access it easily. For this reason, SNCB-NMBS/NMBS is investing in, amongst other things, the construction, extension and renovation of station car parks. Many station car parks are partly full of cars whose drivers do not pay for the parking fee and/or are using the car park without being rail passengers. The effect of this is that passengers regularly using the train, who pay for a parking season ticket, can't find a space. The introduction of a control system has thus been imposed.

SNCB-NMBS/NMBS's parking strategy is based around four basic objectives:

• guaranteeing the availability of spaces for regular rail season-ticket passengers
• differentiated pricing depending on the types of station and user and depending on the local market
• covering operational expenses by revenue
• encouraging the use of public transport between home and the station

The proposed "car park" products have been defined based on priority being given to users as set out in the SNCB-NMBS/NMBS parking strategy:

• Regular passengers holding a rail season ticket can purchase a parking season ticket or collect a ticket at the car park entrance and then take advantage of the preferential price awarded to passengers
• Occasional passengers, who do not have a rail season ticket can collect a ticket at the car park entrance and take advantage of the preferential price awarded to passengers. If passengers have collected a ticket at the car park entrance, they can take advantage of the preferential price, which can be requested from the station ticket offices.
• Non-rail passengers can purchase a monthly season ticket or collect a ticket from the entrance to the car park and pay the commercial rate.

The objectives of SNCB-NMBS parking:

• Motor vehicle car parks     
  • The policy of free parking has demonstrated its limitations. Where free parking was introduced, which was previously paying, a proportion of commuters, who travelled to the station by some means of transport other than by car (on foot, by bike, bus, ...), appears to have abandoned this means of transport and instead reverted to using their car. As a result there was a significant increase in demand for parking spaces without this resulting in any significant increase in the number of new rail passengers.
  • It was necessary to introduce a parking strategy for the largest stations, which were most frequented and which, as a result pose the most challenging saturation problems in terms of parking
  • The pricing policy takes account of the type of user and the proposed prices are still well below market value.
• Bike parking facilities
  
  • The principles and objectives are the same as for car parks for cars: guaranteed and controlled access to assign guaranteed parking spaces.
  • Guaranteed parking spaces are offered to users in possession of a season ticket.
  • The paying bike parking facilities are ideally located based on easy access to the platforms, they are screened off and additional cameras ensure an even tighter level of security. In addition, the bike parking facilities with access control are carefully controlled by the Bike Rental Centres in the stations where Bike Rental Centres operate.
• Significant investment has been made in relation to the introduction of parking controls, as follows:
  
  • The car parks are fenced off and fitted with access control and a management system in which priority can be given to regular rail passengers.
  • Security is being improved through the installation of cameras with which the security department is able to carry out "virtual security sweeps" of the car parks.
  • The car parks are connected 24 hours a day, 7 days a week with the operational Control Room, which is able to remotely manage equipment or respond to users' calls.

 

Download the SNCB-NMBS parking internal regulations here (pdf)

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